RSC Hong Kong charges USD $300 to service a 3185 based watch.

[leslie]

Why is RSC Singapore charging USD $736 based on 1.25 exchange rate. Looks like being the world most expensive city has no clear benefits to normal peasants.

[raystinger]

Normal peasants want to wear Rolex, what to do?

[jackjack]

Usd300 or usd 736?
RSC can charge anything they want. Even a service fee to look at the watch to tell u it's authenticity.
Can find reliable watch maker or stop wearing rolex until they lower their service charge. The latter will not happen.

[st11_mini]

Normal peasants want to wear Rolex, what to do?

Normal peasants also hv wants/needs....

We hv to admit Sillypore no doubt is one of the highest cost of living city, if not the highest!!!

[bensg]

Not only servicing fee, in HK RSC doing versification FOC too.
Over here we ask to pay $107 and get free scratches.

[leslie]

Not only servicing fee, in HK RSC doing versification FOC too.
Over here we ask to pay $107 and get free scratches.

How come ah? RSC Hong Kong charges USD $300 for servicing. Anyway to get our watches service at Hong Kong?

8 years ago hdb 3 room resale was 150k and now become 300k

rsc servicing was $400 then and became $920 now? why inflated so quickly?

[Jubilee]

Classic example of something someone once mentioned - fake watches ≠ fake people.

Fake people are those who buy watches they cannot afford.

[glay78]

It's your fault that cost if living is high because you buy expensive things



Source
http://therealsingapore.com/content/...pensive-things

[leslie]

Classic example of something someone once mentioned - fake watches ≠ fake people.

Fake people are those who buy watches they cannot afford.

there is a difference between fake watches and inflated servicing cost. i do not mind paying if the prices are not being inflated so much comparing to hong kong. i can afford a patek or ap without installments using cash and i do not mind paying for their inflated servicing charges if they are almost the same across the board.

for the case of rsc singapore, they are clearly tapping on the reasoning that things in singapore are highly affordable before they hiked the servicing charges 130% within a period of 7 years. affordable sounds like a familiar word?

[pegasi]

Why are cars in Singapore so much more expensive than in other countries? Why aren't prices of KFC/McDonald's the same in all countries? Why are cigarettes cheaper in our neighboring countries?

There are many reasons why a product or service has different prices in different countries around the world. Duty & Tax, operating cost, affordability of the targeted consumer group, demand & supply, just to name a few that are relevant to this discussion.

I think Rolex/RSC have got their prices right. In commercial aspect, the "right price" is price that allows the business to maximize their business yet keep a steady flow of demand (even if the service are sometimes delivered with scratches).

Why isn't the authentication free here when it is elsewhere? Well, it used to be free. A business can afford to provide free service when that free service does not amount to high cost. To provide free authentication once every few days is nice and great for the brand, but to provide such free service few times a day with the resource set up for other purpose does not make good business sense. Ok, I make up the numbers but you get the point.

So yes, it is very true you and I and whoever pay for a product & service are responsible for their high prices. Therefore any rant about luxury item/service being too expensive, or more expensive here than there, is always going to be hard to justify.

[pegasi]

Why are cars in Singapore so much more expensive than in other countries? Why aren't prices of KFC/McDonald's the same in all countries? Why are cigarettes cheaper in our neighboring countries?

There are many reasons why a product or service has different prices in different countries around the world. Duty & Tax, operating cost, affordability of the targeted consumer group, demand & supply, just to name a few that are relevant to this discussion.

I think Rolex/RSC have got their prices right. In commercial aspect, the "right price" is price that allows the business to maximize their business yet keep a steady flow of demand (even if the service are sometimes delivered with scratches).

Why isn't the authentication free here when it is elsewhere? Well, it used to be free. A business can afford to provide free service when that free service does not amount to high cost. To provide free authentication once every few days is nice and great for the brand, but to provide such free service few times a day with the resource set up for other purpose does not make good business sense. Ok, I make up the numbers but you get the point.

So yes, it is very true you and I and whoever pay for a product & service are responsible for their high prices. Therefore any rant about luxury item/service being too expensive, or more expensive here than there, is always going to be hard to justify.

Correction...I meant to say "maximize their profit".

[leslie]

when comparing singapore vs hong kong. both cities are almost similar with around the same cost of living. if rsc singapore can inflate their charges so quickly. yet 90% of the time watches coming back with scratches. i wonder they based on what to justify their inflated cost?

[pegasi]

when comparing singapore vs hong kong. both cities are almost similar with around the same cost of living. if rsc singapore can inflate their charges so quickly. yet 90% of the time watches coming back with scratches. i wonder they based on what to justify their inflated cost?

You are ignoring the other reasons that I mentioned.

Anyway for the sake of discussion...

The businesses never justify the prices themselves. It is the consumers who indicate their acceptance of the price and quality of the product/service with their purchase decision.

Yes, to cause scratches on our watches during servicing is not acceptable, regardless of how much is charged. But we have to talk in relative to the total volume sold by Rolex & handled by the service centers. I know quite a few have shared their bad experience here over the years but what % do they represent? Anyone who works in a manufacturing environment and service sector will know it is impossible to maintain zero defeats/errors all the time, though the bar is expected to be set in accordance to the prices charged. So ultimately we have to be more scientific by referring to the statistics (which of course is not available here) in order to make a fair assessment of the performance and quality.

Again, I am not protecting RSC here but just trying to put on the hat of a business, as I find most people have different standards on such matters as a consumer, vs when they are related to a business (i.e. if they own or work for a business).

To share about bad experiences as a consumer on a forum like this is absolutely fine and appreciated, but to go as far as to question the justification of prices or condemn a business or certain part of the business based on a narrow view may not be fair and will not lead to anywhere.

[Jubilee]

They don't need to justify their prices - they are not a charity. Like pegasi mentioned, they are a business with the intention (like most other businesses) to maximise their profits.

I really don't see the point of this discussion. If they had lowered their servicing charges and announced that authentication services from now on would be free, I doubt anyone would ask them to justify that.

[leslie]

well. it is right to charge whatever amount as they deem fit. but service standards must be relevant according to the prices they charge.

i do not mind paying for good services but it does not justify scratching up customer's watch when trying to rectify problems with their products.

i had a 16570 serviced due to loose rotor error. watch came back with deep scratches on the lugs. asked them to touch up those lugs and I am perfectly fine with it. went home and saw a piece of scotch tape squeezed underneath the case back. brought the watch back for them to removed the tape and asked them to be careful when doing the job. watch came back with 4 identical marks on the lugs again. they offered to touch up again and it came back with rounded and worn lugs. bear in mind that the watch was purchased BNIB and 1 week old when I brought it in.

you can charge whatever prices which are acceptable to customers but make sure that you do a good job. i think i am not the only one experiencing such poor services from rsc singapore. there are quite abit of such stories on watchuseek and TRF.