Uneven-Not quite white hours/lume markers on Sub C G/AN series

[MaddyWii]

Hi Bro, anyone experienced this? I have bought Sub C from an reputable local AD recently. but it seems that the hours / lume markers is uneven (Abit of shadowing)
is this cover under warranty? or should i ask for a switch of watch?

[Oceanklassik]

Yes it should be covered under warranty. Go back to the AD and check with them soon.

[MaddyWii]

thanks for the info, its something like this. not sure is it common

[clocking]

If I google about Rolex. Review how to tell fake or not, this part of it, "Uneven markers"...
Of coz not your Sub C but don't do anything oso can do something oso can.. Anyway lucky was local set hope can one to one exchange or let's AD handle the issue... Let's see what & how good is local AD handle this issue, I like when they say oh you go to RSC is under warranty... Just bought like one or two weeks notice something is no right, hope AD handle this if not sorry to say no point get from local AD, better get oversea set from members here, something wrong same thing go back to RSC...

I wish I get upside down crown dial. I don't do anything cuz Value can GO GO GO hehe.....


Good Luck Bro.. Hope they can handle....

[MaddyWii]

the AD told me i have to go RSC and solve the problem, i was like "WHAT? i bought from you guys 3-4 days ago & i'm covered under lemon law" correct me if i'm wrong. the AD said yes, even if i were to pass them they will pass to RSC to resolve the dial & they are unable to switch 1 to 1 exchange for me due to company policy?!

[Jubilee]

the AD told me i have to go RSC and solve the problem, i was like "WHAT? i bought from you guys 3-4 days ago & i'm covered under lemon law" correct me if i'm wrong. the AD said yes, even if i were to pass them they will pass to RSC to resolve the dial & they are unable to switch 1 to 1 exchange for me due to company policy?!

Which AD is this?

[Oceanklassik]

I feel that at least what the AD could do was to first, offer to take in the watch and send it to the RSC for the customer, taking into consideration that the watch was newly bought. At the same time, the AD could then provide an alternative and suggest to the customer to go directly to the RSC to rectify the problem so that it might be speedier to solve the problem or get a professional advice. I have heard (and I think it is still happening) that the RSC staff give more weight to direct walk-in customers as compared to the ADs.

[clocking]

If we talk about reputable AD. One of the common demand that we look at, customers services. Now most customers not only look at how good is the customers services, customers look at how good is the service recovery.. Alright fine Uneven hours/lume markers on Sub C, not the AD fault, production error. Wait a minute this is Rolex we talking about, not like some chapalang watches, nevertheless AD responsibilities checking the luxury watches before release the watches.. Am I right to say part of AD fault beside production error. I don't mean to spectacular this issue just throwing my point of view, nevermind let's not add fire to sad you day. Take your own afford send and let RSC advice, let's see what RSC have to say I hope not AIYA a bit only lah no worry, wrong answer must get it done for future value..


Good Customers Services...
Welcoming guests into ad, giving the best discounts to close the deals, hopefuly..

Good Service Recovery...
Anticipate guest needs, offering guest bring down the error production watch, take the responsibility offering AD will send for the production error, guest may do collection at AD anytime after all ben done.. nevertheless customer happy, that's how you do Service Recovery, event production error not AD fault but they do fault on quality checking...

Oops I miss this before I kena hantam..
can send to RSC what small issue..
Aiya under warranty what why worry...
Not all ppl have very weeks days free, like Mon To Fri 10am to 7pm...
AD 353 days like 11am to 8pm if i not wrong, coz chinese new hehe...
Delay maybe by 3 days to one week but time convenient, you never know you needed...

I am not the best advice but I try my best....

[zidaneong]

If Ts bring to RSC, RSC might replace the dial.

I had a lemon clasp for my hulk previously, encountered all above problems. Ended up, i take 1 day leave to go RSC to settle the clasp replacement.

[MaddyWii]

Before i purchased, the customer service was excellent. Seriously, after purchasing, it seems like they don't even bother and pretend that they couldn't see the uneven markers that i did. Quite typical sales personnel.

I don't know if i should name the AD here, its one of them top reputable watch seller internationally. Its very disappointing, for consumer to spend close to 5 Digit Sing dollars on a watch, only to realize the perfection of the condition has failed you. Especially Rolex. Such an unfortunate case..I will be visiting RSC this week during lunch, let see what they have for me.. If not I'll have to go through lemon law to get an refund for my case

[clocking]

Wait a second take one step back cool down sir...
Don't not necessary putting AD name here. What was done can't do anything much. RSC will do it for free, for how long no idea but can be done.. Step into RSC express your concern politely to gain help, step into past to gain experience.. I have small principal if you like my advice, something bad happens good things on your way...

[chiamcc]

Pls PM me the name of the AD so that i'll stay away from them in my next purchase.
Hope RSC can get your defect settled ASAP.
Good luck!

[Watcha]

Insist on exchange from the AD is the best chance for replacement IMO.

i had the same uneven lume before. Uneven on every marker. Went to RSC.
They say this is normal and will not exchange.

Now I don't really see so close as it's not noticeable under normal use.

[zhleez]

I look through a watch loupe and found that my Sub has uneven lume as well on the hands and markers. It stills shine brilliantly though in the dark.

I think it's normal so don't lose sleep over it.

Insist on exchange from the AD is the best chance for replacement IMO.

i had the same uneven lume before. Uneven on every marker. Went to RSC.
They say this is normal and will not exchange.

Now I don't really see so close as it's not noticeable under normal use.

[MaddyWii]

Hi guys, i just went to RSC. The lady at the reception took my watch and let the technician in the transparent window room for inspection & he came out and explain to me that this is quite common. And they have encountered quite an number cases like this. Even if they were to change the dial for me..they cannot ensure that all the markers doesn't come with shadowing..( I had the choice to change the dial but i choose not to, since I can't be assured that the new dial will be better than the one I'm having) I own 3 Rolex, the other two has been in tip top condition. except for this one.