My GMT II woes..

[Reborn]

To be fair to the authorised dealers or shops selling new watches

I have seen people bringing their own loupe when buying a watch... now I know what is the reason....

Sometimes it is not their fault, Rolex can occasionally have QC problems, just like any other brand.

The 116520 or the 16520 are after all still mass produced watches despite their high price, and so QC issues more likely than a handcrafted timepiece.

[Reborn]

sounds like a good SA

ya pass it to my SA, he say he will call me in a couple of days time...

at least he is looking into it. Good Luck!

[116520]

right right...

Sometimes it is not their fault, Rolex can occasionally have QC problems, just like any other brand.

The 116520 or the 16520 are after all still mass produced watches despite their high price, and so QC issues more likely than a handcrafted timepiece.

[evets]

Status update:

was told by my SA that they are going to change the 24 hours hand. but cant do anything about the minute index. told my SA the discolouration is more obvious on the minute index, ask him to help me to settle it.

Would need to verify with my SA who is the they he is referring to, i reckon its RSC rite?

is their workmanship up to mark? i dont want my watch to be worst off then i first send it. worried

[Oceanklassik]

Sounds bad. Prepare for worst, hope for best.

[seiko.citizen]

Status update:

was told by my SA that they are going to change the 24 hours hand. but cant do anything about the minute index. told my SA the discolouration is more obvious on the minute index, ask him to help me to settle it.

Would need to verify with my SA who is the they he is referring to, i reckon its RSC rite?

is their workmanship up to mark? i dont want my watch to be worst off then i first send it. worried

i dont see why they cant just change the dial, hands, and get it over and done with. it is an obvious defect and needs to be rectified.

[116520]

Ya loh... what kind of service is that????

i dont see why they cant just change the dial, hands, and get it over and done with. it is an obvious defect and needs to be rectified.

[archie2000]

Status update:

was told by my SA that they are going to change the 24 hours hand. but cant do anything about the minute index. told my SA the discolouration is more obvious on the minute index, ask him to help me to settle it.

Would need to verify with my SA who is the they he is referring to, i reckon its RSC rite?

is their workmanship up to mark? i dont want my watch to be worst off then i first send it. worried

OMG. feel for you bro. i could not sleep if this happen to mine. also kudos to you can tahan with the defects for 1 year then finally enlightened. think it will be 50/50 chances to fix the minute index prob. must change the whole dial liao i think. no hard yes or no for RSC to rectify. think they only guarentee more on the mechanics. other parts as per their goodwill (bros correct me if i'm wrong).

suggest to compile a list of all the defects encountered by bro/sis here, fixed/not fix. sure rolex guys are monitoring this forum. this will create some awareness to all of us on how to handle such problems and our rights. at the same time exert some pressure on Rolex.

[tomcatf]

I think the chances is slim for the replacement as the cost of dial is much more expensive than the hour hand, that's why you paid a premium when buying new for the 1yr warranty coverage, anything wrong within that period just send it back for service. However, this is the first time I heard about the discolouration of the Luminova ... Thanks for sharing and I learn something again.

[Oceanklassik]

OMG. feel for you bro. i could not sleep if this happen to mine. also kudos to you can tahan with the defects for 1 year then finally enlightened. think it will be 50/50 chances to fix the minute index prob. must change the whole dial liao i think. no hard yes or no for RSC to rectify. think they only guarentee more on the mechanics. other parts as per their goodwill (bros correct me if i'm wrong).

suggest to compile a list of all the defects encountered by bro/sis here, fixed/not fix. sure rolex guys are monitoring this forum. this will create some awareness to all of us on how to handle such problems and our rights. at the same time exert some pressure on Rolex.

May I refer to your 2nd para. Good suggestion ! Can include for other brands too.

Good day!

[evets]

I think the chances is slim for the replacement as the cost of dial is much more expensive than the hour hand, that's why you paid a premium when buying new for the 1yr warranty coverage, anything wrong within that period just send it back for service. However, this is the first time I heard about the discolouration of the Luminova ... Thanks for sharing and I learn something again.

it is definitely costly to replace the whole dial. but if its aint done right the first time, there should be some course of rectification.

I already told my SA i am not going to take it if they are just changing the 24 hours hand, i insist on changing the dial too. darn, forgot to take some pic before sending for servicing. . .

Ultimately there is no point for me to accept a half bake job, especially not for a brand name like Rolex.

I will see how things develop when RSC get back to me.

was surfing the web, not much information on the discoloration of the luminova...i think its just my luck.

[Oceanklassik]

Like you said, it's not any other brand, it's ROLEX! You shld pursue this and see how good/bad a prestigious brand like ROLEX can do to make rectifications. I wldnt let this rest until I'm satisfied . And yes, you shld've taken pics but hope for the best now.

[seiko.citizen]

whos to say they wont use a refinished dial (if it is possible?)

[evets]

now that create another set of problems...

if my GMT II is a discontinued model, do RSC have the spare parts to replace the dial and the 24 hour hand? How can I ensure that new parts are being used to replace the defect parts?

sigh.

[evets]

Good news:

My SA just informed me that RSC will replace it with a new dial and 24 hour hand. Should be getting it back some time next week.

Was told by my SA that RSC initially said that the watch has been opened before which might be the reason for the discoloration. WTH! what irresponsible comment is that!

who in the sane mind will want to open up the watch?! and for whatsoever reasons?