This incident recently happened to me. Although it has been resolve, I feel obliged to disclose the case to fellow forumors.
I had a Rolex SS Datejust-lady watch with mother-of-pearl dial, which was purchased in 2006 (see the attached picture) in an up market watch & jewelry store D**** in Singapore. We remembered clearly this style was on display. When we queried the staff whether they have another one with different color of the dial, we were asked to wait for 30mins to get another watch transferred from another branch. Oh, the watch was beautiful when she arrived. Her white mother-of-pearl dial was rather pink, and reflected pink/green/white colors from different angles. Since we entrusted the retailer and were given a handsome discount, we didn't hesitate to take her home.
Everything was perfect until I sent the watch to RSC for servicing. Almost within 24 hours, I was notified the watch was not the original model. The dial has been changed from metal one to MOP. As such, RSC would not service my watch or returned it unless the dial is changed back to metal.
It was devastating to hear this, and I could not figure out how this happened in Singapore, on a 'reputable' retailer. To get this resolved was exhausting. In the end, I have settled with a brand-new replacement watch (the right model with MOP dial), and topped-up the difference. Well, I don't think this is the best solution but we finally reached the agreement.
According to RSC, there is a master catalog containing all models. The consumer is advised to request a reference from the master catalog when making the purchase. However, how many first-time buyers are as savvy as this?
Some of you may think I should resort to legal channel for a resolution. Rightfully I should. But it will be a time consuming and painful process. Hopefully by disclosing my story, forumor can be alert as possible in the future.
I had a Rolex SS Datejust-lady watch with mother-of-pearl dial, which was purchased in 2006 (see the attached picture) in an up market watch & jewelry store D**** in Singapore. We remembered clearly this style was on display. When we queried the staff whether they have another one with different color of the dial, we were asked to wait for 30mins to get another watch transferred from another branch. Oh, the watch was beautiful when she arrived. Her white mother-of-pearl dial was rather pink, and reflected pink/green/white colors from different angles. Since we entrusted the retailer and were given a handsome discount, we didn't hesitate to take her home.
Everything was perfect until I sent the watch to RSC for servicing. Almost within 24 hours, I was notified the watch was not the original model. The dial has been changed from metal one to MOP. As such, RSC would not service my watch or returned it unless the dial is changed back to metal.
It was devastating to hear this, and I could not figure out how this happened in Singapore, on a 'reputable' retailer. To get this resolved was exhausting. In the end, I have settled with a brand-new replacement watch (the right model with MOP dial), and topped-up the difference. Well, I don't think this is the best solution but we finally reached the agreement.
According to RSC, there is a master catalog containing all models. The consumer is advised to request a reference from the master catalog when making the purchase. However, how many first-time buyers are as savvy as this?
Some of you may think I should resort to legal channel for a resolution. Rightfully I should. But it will be a time consuming and painful process. Hopefully by disclosing my story, forumor can be alert as possible in the future.
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