Went RSC today, guess what?

[Darkangel]

Ya, maybe i just bear with it for 5 yrs, then i go change the whole lug case when doing the overhaul...sianz. How much is replacement of the lug?

You cannot replace the lugs...cos it's 1 piece as a whole..you gotta change the case in this case but not likely they will change the case easily as it requires a new serial number. Cost would be another turnoff factor

[toffeesthings]

Hi Bro,
Why not? Get on the phone and demand the contact details of their Managing Director and keep him/her informed, together with the photos and any details of your transaction, politely.

This is justified since you have measured and there is a distinct difference in size. You can't possibly have filed it on your own, right, so RSC has no excuse!

This is not a small transgression or cheap item worth $20 that they messed up, this is a case of negligence and they have contravened the duty of care as servicing agents.

[zidaneong]

You cannot replace the lugs...cos it's 1 piece as a whole..you gotta change the case in this case but not likely they will change the case easily as it requires a new serial number. Cost would be another turnoff factor

Hi Bro,
Why not? Get on the phone and demand the contact details of their Managing Director and keep him/her informed, together with the photos and any details of your transaction, politely.

This is justified since you have measured and there is a distinct difference in size. You can't possibly have filed it on your own, right, so RSC has no excuse!

This is not a small transgression or cheap item worth $20 that they messed up, this is a case of negligence and they have contravened the duty of care as servicing agents.

Or should i request for a change of the case as it is the fault of the RSC in this case? Thanks. Will be in Orchard tml, maybe will go there.

[116520]

I think even they are willing to change the case, they will not have your serial number engraved on the new case... I think that's some Rolex stupid policy thing, no serial number on replacement case...

Or should i request for a change of the case as it is the fault of the RSC in this case? Thanks. Will be in Orchard tml, maybe will go there.

[zidaneong]

You cannot replace the lugs...cos it's 1 piece as a whole..you gotta change the case in this case but not likely they will change the case easily as it requires a new serial number. Cost would be another turnoff factor

Hi Bro,
Why not? Get on the phone and demand the contact details of their Managing Director and keep him/her informed, together with the photos and any details of your transaction, politely.

This is justified since you have measured and there is a distinct difference in size. You can't possibly have filed it on your own, right, so RSC has no excuse!

This is not a small transgression or cheap item worth $20 that they messed up, this is a case of negligence and they have contravened the duty of care as servicing agents.

I think even they are willing to change the case, they will not have your serial number engraved on the new case... I think that's some Rolex stupid policy thing, no serial number on replacement case...

Sianz, even though that's their fault....

[toffeesthings]

Hi Zidane Bro,
Unless you are very forgiving or very rich, I think you ought to push for a change of casing as one side of your lug has been excessively polished.

Not an unreasonable request since the scratch was not your fault.

If they suggest to polish the other lugs to the same size instead of replacing the casing, you can suggest calling the New Paper hotline.

Keep us updated man!

[116520]

don't be feel too angry over this incident, as I said, accident do happens... nobody wants it to happen...

Sianz, even though that's their fault....

[newbie09]

Cheer up dude Tmr go Tong Building look look see see, see whether can meet their more senior staff anot, then go chit chat with him awhile lor.

[zidaneong]

don't be feel too angry over this incident, as I said, accident do happens... nobody wants it to happen...

Cheer up dude Tmr go Tong Building look look see see, see whether can meet their more senior staff anot, then go chit chat with him awhile lor.

Sianz sia, i think i just leave it ba. Wait for 4D, lol, then change watch ba.

[newbie09]

Damn, I just missed sat 1st price, buy wed but nv weekend. If not can get my 116613LB liao.

[zidaneong]

Damn, I just missed sat 1st price, buy wed but nv weekend. If not can get my 116613LB liao.

Don't be sad, will strike soon for you.

[Sinner]

like what one bro mentioned, call the new paper hotline!
about time we consumers stand up for our rights.

[zidaneong]

like what one bro mentioned, call the new paper hotline!
about time we consumers stand up for our rights.

May just leave the matter alone. Thanks.

[Oceanklassik]

Close thread?

[zidaneong]

Ya, i suppose