This thread stems from a recent thread where the service standards of the ROLEX Service Centre (RSC) Singapore was brought up for discussion. I've been talking to some like-minded friends and feel personally that it isn't right for the RSC to "confiscate" your watch's part(s) when you need any to be replaced.
For the benefit of those who hasn't know, when one brings in his/her ROLEX watch for service or repair and if any part of the watch needs replacement, RSC WILL/MUST take back that old part. You will still need to pay for the new part including the service.
Some questions came to mind:
1. Isn't that part of the watch that needed to be replaced paid for by you when you first bought the watch?
2. Don't you have the right to take back what you bought and owned?
3. How often had anyone here, through your watch purchase experience, been informed by the sales staff/dealer, that RSC has such an "unreasonable" policy at the point of purchase?
Do share your thoughts
For the benefit of those who hasn't know, when one brings in his/her ROLEX watch for service or repair and if any part of the watch needs replacement, RSC WILL/MUST take back that old part. You will still need to pay for the new part including the service.
Some questions came to mind:
1. Isn't that part of the watch that needed to be replaced paid for by you when you first bought the watch?
2. Don't you have the right to take back what you bought and owned?
3. How often had anyone here, through your watch purchase experience, been informed by the sales staff/dealer, that RSC has such an "unreasonable" policy at the point of purchase?
Do share your thoughts
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