Does RSC Singapore still butcher watches like they used to 8 years ago?

[Buybinbin]

I had a similar encounter with the RSC with my old sub.. chipped the lug..

[leslie]

Maybe we should take sometime and write an email to Rolex CEO? 4k that time not so acceptable but still can endure. Now selling at 10k still provide sloppy services.

[leslie]

So did you guys complain to the CSO immediately upon discovering scratches?

[pegasi]

I can feel your frustration, guys.

IMO you can do one of the following three things:

1. Write in to Rolex (CEO or whoever) to complain, as suggested by some.
2. Ditch your Rolex watches and stop buying this brand.
3. Keep whining on this forum while continue to buy Rolex watches, and check again 8 years later to see if they have improved.

[leslie]

I can feel your frustration, guys.

IMO you can do one of the following three things:

1. Write in to Rolex (CEO or whoever) to complain, as suggested by some.
2. Ditch your Rolex watches and stop buying this brand.
3. Keep whining on this forum while continue to buy Rolex watches, and check again 8 years later to see if they have improved.

I've written in to Rolex SA 8 years ago after getting my explorer 2 butchered. I thought they would have improved on their services by now but I seriously doubt so.

[leslie]

I've written an e-mail to Rolex CEO. I hope that he does read it. English not very good but I think quite simple to understand?

[pegasi]

Well done Leslie

Hopefully, Rolex owners here as well as Rolex themselves will benefit from your feedback letter.

Keep us posted if you receive a response.

[Submariner_Guy]

I have the intention to send it for resizing too .. hmmm.. now I am quite worried.

Guess there are nothing one can do since resizing is a free service and one send it in willingly.

i sent my wife's exp2 a few weeks ago into RSC for re-sizing. came back with all 4 lugs scratched and a new scratch on the bezel.

the watch was only gently worn previously with no scratches except on 9 o'clock side of case before going into RSC.

[leslie]

Well done Leslie

Hopefully, Rolex owners here as well as Rolex themselves will benefit from your feedback letter.

Keep us posted if you receive a response.

I doubt they will bother to response. But still good to let them know what is happening. They can employ the highest manufacturing methods in switzerland but so long their service networks are not up to standards. Then consider quite useless also.

[leslie]

Here is a thread from year 2009 from bro zidane. apparently he brought his sub to rsc for regulation and they scratched the right side of the casing. offered to polish out the scratch and made the lug on the right thinner. after so many years they still did not wake up their ideas?

http://www.sgrolexclub.com/threads/3...ess-what/page2

[shou.biao.kuang]

I can feel your frustration, guys.

IMO you can do one of the following three things:

1. Write in to Rolex (CEO or whoever) to complain, as suggested by some.
2. Ditch your Rolex watches and stop buying this brand.
3. Keep whining on this forum while continue to buy Rolex watches, and check again 8 years later to see if they have improved.

Ha! what a tongue-in-cheek kinda response! right to the bull eye!

[leslie]

Ha! what a tongue-in-cheek kinda response! right to the bull eye!

already written an e-mail to the ceo. will they care? no response from them. So anyone wanna boycott rolex or not?

[shou.biao.kuang]

Boycott Rolex?

already written an e-mail to the ceo. will they care? no response from them. So anyone wanna boycott rolex or not?

Boycotting Rolex here on a Rolex Forum?

[bensg]

In HK and Taiwan the authentication is FOC at RSC
Over here we need to pay $107 for scratches.

[cypher]

They are crooks, and would not hesitate to rip you open if they see an opportunity to, they once quoted me
$700 plus for a inner submariner case job that cost me only $40 to rectify at Top Hour