Rolex Service Centre Experience

[dtctan]

Before 1000hrs not yet open leh.

Oops I mean send in at 1000 hours

[Jimmee]

Just did an authentication at RSC, was told minimum they need at least 4 hours now.

[terry79]

I sent in at 1000hrs and collect it at 1400hrs same day.

[tzehou]

Go in the monring when they had just starting to open shop is the best. I send it mine at around 1030am, got it at around 1pm on a weekday.

[rogue_trader]

Quite disappointed with RSC

Summary of full story.

Bought wife new rolex in May. Been slow every day like 5 secs, and date change 5 - 6 mins.
Bring in 1st time, hospitalised for 1 week. Watch still slow by 5 - 6 secs, date slightly better, change @ 4mins 30 sec..
So send in again, they calibrate and said ur watch is slow by 2sec only when me and my wife used gmt
as reference every day. then I realised date change start getting slower like 6 - 7mins again so I send in.
this time hospitalised for 1 and half week, come out bracelet scratched. 1st day date change within 5mins,
but after that day up til nw, date changed from 8 - 9mins.
Really dunno what to say of Rolex standards.

[Parallels]

go complain again dont wait too long after warranty over...

[deslene]

Bro, what type of watch u used as a guide to determine how fast or slow ur Rolex runs?

[triton]

can share where is watch placed when not wearing?
can share what devices and appliances is near watch when watch is @ rest?

[jojosnr]

I can understand the slow running of the watch for time, but why is the date change so critical ?

can share where is watch placed when not wearing?
can share what devices and appliances is near watch when watch is @ rest?

[leonmike]

The more u send in, the more scratches u get.

[Darkangel]

Summary of full story.

Bought wife new rolex in May. Been slow every day like 5 secs, and date change 5 - 6 mins.
Bring in 1st time, hospitalised for 1 week. Watch still slow by 5 - 6 secs, date slightly better, change @ 4mins 30 sec..
So send in again, they calibrate and said ur watch is slow by 2sec only when me and my wife used gmt
as reference every day. then I realised date change start getting slower like 6 - 7mins again so I send in.
this time hospitalised for 1 and half week, come out bracelet scratched. 1st day date change within 5mins,
but after that day up til nw, date changed from 8 - 9mins.
Really dunno what to say of Rolex standards.

Assuming the watch is slow 5sec everyday, it's just slightly out of the COSC standards of -4 to +6 secs a day. While it's SLIGHTLY OFF, it isn't a big issue.

MUST the date of your watch change at 12mn sharp? Nope?

[jflye]

I guessed TS is feeling a bit sad to have spent so much on a watch, end up having such inaccuracy.

[triton]

not sure why you are quoting my post.

i am asking questions.

I can understand the slow running of the watch for time, but why is the date change so critical ?

can share where is watch placed when not wearing?
can share what devices and appliances is near watch when watch is @ rest?

[mtb]

I guessed TS is feeling a bit sad to have spent so much on a watch, end up having such inaccuracy.

I am sure he will.... and other (more expensive) brands have been reported to be worse than Rolex on this department :P

[jojosnr]

Sorry, Sir. Mistake. Supose to quote the one who has the prob.

not sure why you are quoting my post.

i am asking questions.