Nav Ad Widget - Mobile

Collapse

Nav Ad Widget - Desktop

Collapse

Announcement

Collapse
No announcement yet.

Rolex Service Centre Experience

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • ya the crown look new to me. after outside technician change crown, tube and a plate, i don't even know what plate, and the problem still unable to solve, i brought it back to rsc, where the malay lady told me she has brought it up to the manager's attention. up till now, so far so good, i can pull the crown out with no problem, previously, once i unscrewed the crown turned 30-40 rounds to up the power reserve, and wanted to pull to last position to set the time, cannot even pulled out, i need to push the crown back turned few more rounds if lucky i can pull out the crown to last position. Stayed at rsc at that time at least 3 weeks. This problem rsc tried at least 3-4 times, each time said check winding system and i go back 6 months later. i will bring back for overhaul, but i will request no auntie to attend to me.

    Comment


    • i like RSC service, but not served by old aunties. i felt very offended by the auntie last attended to me.

      Comment


      • Apart of rsc, where are the places where we can go for servicing of our Rolex watches?

        Comment


        • It could be the older staff need extra technical training

          Comment


          • i don't have any problem younger staffs over there. older one tend to be indirectly saying something sarcastic.

            Comment


            • They probably feel they know more than their customers do

              Originally posted by damienloh View Post
              i don't have any problem younger staffs over there. older one tend to be indirectly saying something sarcastic.

              Comment


              • is it not possible that the technician purchased parts from overseas?

                Originally posted by skydweller_sg View Post
                if the outside technician changed your crown and tube with a set of crown and tube obtained from another preown watch, isnt it used parts changed with used parts? thought used parts should be changed with new parts
                if you have issues with your account, click here for self help and read forum rules here. 90% of your answers can be found in Forum FAQ

                i DO NOT respond to any pm regarding account issues

                kindly email with
                1. subject heading indicating your issue
                2. your nick
                3. your corresponding email address
                4. state what you were trying to do and what the system prevented you to do


                if you receive no response in pm or email, it means your answers can be found in the Forum FAQ here

                your kind understanding is very much appreciated.

                disclaimer : all opinions expressed are personal

                Comment


                • Originally posted by triton View Post
                  is it not possible that the technician purchased parts from overseas?
                  Actually this one-to-one exchange policy is restricted to singapore RSC or applicable to world wide RSC

                  Comment


                  • I wont know
                    Can outside technician buy new rolex parts from rolex?
                    Or only through black market?
                    If its through black market, are these new parts reliable? Genuine?

                    Originally posted by triton View Post
                    is it not possible that the technician purchased parts from overseas?

                    Comment


                    • Rolex Service Centre Authentication

                      how long does RSC take for an authentication now
                      used to be 2hr

                      Comment


                      • Collection on the next working day sometimes.


                        Sometimes forgotten, but always contactable. Darkangel (2007-2014)

                        Comment


                        • depends on situation. can range from couple of hours to half a day to following day.

                          Originally posted by skydweller_sg View Post
                          how long does RSC take for an authentication now
                          used to be 2hr
                          if you have issues with your account, click here for self help and read forum rules here. 90% of your answers can be found in Forum FAQ

                          i DO NOT respond to any pm regarding account issues

                          kindly email with
                          1. subject heading indicating your issue
                          2. your nick
                          3. your corresponding email address
                          4. state what you were trying to do and what the system prevented you to do


                          if you receive no response in pm or email, it means your answers can be found in the Forum FAQ here

                          your kind understanding is very much appreciated.

                          disclaimer : all opinions expressed are personal

                          Comment


                          • Send in twice, send before 1000 hours and ready for collection by 1400 hours

                            Comment


                            • Originally posted by dtctan View Post
                              Send in twice, send before 1000 hours and ready for collection by 1400 hours
                              Before 1000hrs not yet open leh.

                              Comment


                              • Originally posted by skydweller_sg View Post
                                how long does RSC take for an authentication now
                                used to be 2hr
                                Used to be 20mins. Now they drag to about 6hrs.
                                Don't send in on mon or day after public holidays, sure need to wait very long.

                                Comment

                                Footer Ad Widget - Desktop

                                Collapse

                                Footer Ad Widget - Mobile

                                Collapse
                                Working...
                                X