Advice needed -- Dealer says RSC will insists all glass not original during service

[tsp]

hi all,

need some advice here.

Bought a watch from a local dealer, he does servicing too. Watched stopped so brought in to rolex service center. RSC informed that the glass is not original and needs to be changed. watch requires servicing and oil (which is the reason the watch moved and stopped).

Surprised to hear that the glass is not original. Brought watch back to dealer. He claimed that this is RSC's practice and mode of business. bring any watch to RSC and RSC will claim that the glass is not original. That is how they 'earn' money.

Any advice from Rolex owners here please? The dealer also offered to service the watch and get it working FOC...

[Oceanklassik]

This boils down to who you want to trust. You have an 'official inspection' done by the brand's headquarters (ROLEX Service Centre) and given an 'official verification' that one part of the watch is not original. On the other hand, you have the seller furnishing you with some other information. So how? Well, if you trust the latter then let him/her do it and forget what RSC tells you.

[Heng Tin Hong]

hi all,

need some advice here.

Bought a watch from a local dealer, he does servicing too. Watched stopped so brought in to rolex service center. RSC informed that the glass is not original and needs to be changed. watch requires servicing and oil (which is the reason the watch moved and stopped).

Surprised to hear that the glass is not original. Brought watch back to dealer. He claimed that this is RSC's practice and mode of business. bring any watch to RSC and RSC will claim that the glass is not original. That is how they 'earn' money.

Any advice from Rolex owners here please? The dealer also offered to service the watch and get it working FOC...

Very common for vintage watches that the glass is not original.

Especially 6694,1500 & many more.

[Oceanklassik]

RSC will never state that the glass is not original if it is an original one.
Which preown shop you visit?
Such lies normally comes from pawnshop.

I don't think you should make such sweeping statement.

[Ender]

I have brought used rolex and tudors to RSC around 7-10 times for verification.
No 'glass is not original' response even though other than 1 time, they have always suggested that I get the watch serviced.

Ender

[Jubilee]

Should have brought it for verification at RSC before handing your money over.

[triton]

I would suggest take a picture of the watch - front showing the dial. if it has a cyclops, not original one will not provide the right magnification.

as for servicing, it is subjectively as different technicians have different standard of expectations.

I would suggest you bring to another 3rd party technician to seek another opinion

[project_alpha]

From my experience with RSC, they do a very thorough verification unlike cursory checks done by others. If any consolation, at least the rest of the watch are OK. My suggestion is to ask RSC for an estimate. If it isnt too much an amount, at least you might recoup the amount in the event of resale as an official service record exists.

[Newcastle]

you should bring the watch back to dealer, ask for refund since watch contains unoriginal parts? especially if it bothers you. Just my thought

[Alexlow]

Maybe not refund la. i had a same experience with a dealer here also. He is gracious to offer to pay half the bill for crystal change at RSC. Although i have to pay the other half but i got a new crystal.

[smartyjones18]

Maybe not refund la. i had a same experience with a dealer here also. He is gracious to offer to pay half the bill for crystal change at RSC. Although i have to pay the other half but i got a new crystal.

He should pay the full amount for the replacement, you are very kind to even accept a half payment. I had my seller replaced a crystal last month.

[Jubilee]

He should pay the full amount for the replacement, you are very kind to even accept a half payment. I had my seller replaced a crystal last month.

I think half the amount is fair as you would be getting a brand new crystal. A trade should always be taken from a "buyer beware" perspective. Unless purchasing from an AD, one should always get a prospective purchase verified at RSC to remove all doubts.

In this case if the TS had gotten it verified before purchasing, he would have more options e.g. further lower selling price due to cost of replacing non-original parts, or walk away from the deal.

[Oceanklassik]

I think before we go further, it is better if we know what actually transpired originally, ie between TS and the seller. If TS had asked if the watch was all original and given a +ve reply, then the seller had to be fully responsible. If the seller was unsure or inform TS that a part or two might have been replaced, and TS accepted it and bought the watch, then you can't put all blame on the seller.

[Jubilee]

I believe TS brought from shop, as such it is impossible to verified at RSC before paying.
If he were to buy from private sellers here, than yes, he should verify the watch 1st.

Maybe he could have gotten a written agreement from the seller to stand by their product's full authenticity before paying... If seller (be it shop or private) is confident that their item is fully original, there should be no problem. Of course do the authentication within a reasonable time.

And you mean bought...

[ac_wong75]

I think RSC will not make statements such as the Glass not orginal to make money as per what the deler claim. It sounds to me it just the dealer trying to wiggle himself out of the compensation... If you take this to another watch technician for verification and found this to be same assesment as RSC. I would think you might be able to try your luck to pursue compensation under the " Lemon law" , but I guess some lawyer members here can give a better view on that. It really depends how far you want to go with this. the Due process at the end of the day may cost more than getting the replacement and moving on...

Jsut my 2 cent worth