Deal only after Authentication at RSC?

[vick0002]

Not sure whether this is the right place to air my grievences but i recently had an uncomfortable experience at rlx centre during the verification process.

I am the seller and i met my buyer at rlx centre itself at about 1pm on a weekday. Since the buyer was paying for the verification, the watch was registered under his name and I kept the receipt. We scheduled to meet at 6.30pm the same day to collect the watch upon verfication. The buyer had arrived at 6.20pm and I arrived slightly later at 6.35pm, only to find out that the lady at the counter had released all the details of MY watch to the buyer already even though i was holding on to the receipt. Although the watch was verified as authentic and the deal had gone through, it left me wondering at the privacy policy and the purpose of the receipt..does this mean that the only value of the receipt is to collect the watch and that anyone can just inquire as to the service requirement of the watch?

Also, they also included the cost of servicing the watch in terms of rolex price( which is greatly over quoted as you all may well know). Point to note is that I did not request for these details and only went to verify the watch and confirm that everything was indeed 100% authentic.

To conclude, is there any other place to verify the watch whereby the owners privacy is respected? And since then I have tried to practice only verifiying watches of significant value ie greater than 3000sgd..

As sellers, do you think this is a right way to go about my sale?

As a buyer, would u consider authentification from any other place for a lower priced rolex?

[Oceanklassik]

I'm a little confused what you were trying to say/ask

However since you mentioned that the watch was sent in under the buyer's name, the staff at the RSC would only deal with the person who was requesting for the service. I think the receipt might just serve as some form of verification if any dispute arises.

As for respecting a watch owner's privacy, I don't think RSC has any specific policy on that in your kind of scenario. I believe, to them, as long as someone walks in to request for service pertaining to a ROLEX/Tudor watch legitimately, RSC will deal it professionally.

And that is, of course, my personal opinion.

[vick0002]

Thanks for the reply..
I was just a little shocked that the information pertaining to my watch was given to someone without the receipt..another point to note was that I had also given my name on the form to fill up..and they called me and not the buyer when the verification was done.

I was also enquiring as to if there is any alternative to verification at rolex centre which would also be trusted by the buyer.

[Oceanklassik]

Then there might have been some communication issue at that point. Why did they even have the buyer's contact number in the first place if you were the sender? Wouldn't it be just your contact number that the staff could contact you at only? Or was it the case that both you gave your numbers and the staff picked one at random to contact?

I do see some 'privacy issue' here in your case but I am not too sure how the company manages such policy. I don't think they operate as security-tight as the banks/financial institutions, when it comes to information sharing. I think if you have given the staff specific instructions about giving/not giving private information at that point, it would have been adhered to. I stand corrected though.

As for alternatives to RSC's verification, some independent watch companies do provide such as JW Watch, Top Hour, etc. You can do a search in the forum to find out the other companies.

[vick0002]

Thanks again. Will take a look at the alternatives..

[triton]

a forum member recently approached me what are the things to note when buyer wants to authenticate @ RSC. member pointed out that RSC may only able to return the watch the following day after authentication. my advice to member was if buyer insist on authentication @ RSC, try to get it done first thing in the morning. seller collect money from buyer first, buyer sends in the watch for authentication. when collecting, both must be present to prevent dispute. if buyer collects prior to seller arrival, then seller is not liable for any issues that arise after collection. if buyer and/or seller is wary of one another, then have a written agreement stating the conditions by both parties with name and NRIC appearing on the agreement. seller keeps a copy, buyer keeps a copy. this can prevent any misunderstanding @ a later stage.

if both are not willing to deal @ RSC, then buyer can choose the authentication agent which the seller must agree. do note that from a seller's perspective, seller will never want to the case back to be open unless absolutely necessary because of water proof issue. therefore as a buyer, please be considerate.

for me, i always deal @ RSC for peace of mind. i as a buyer will agree to pay the watch upfront and authenticate the watch. collection is with seller. if seller chooses not to appear, i will collect the watch and inform the seller of outcome.

as a buyer, one needs to know what are some of the typical questions to ask seller. there is no fail proof list. it is up to individual comfort zone. as a buyer, always perform the due diligence homework. only proceed if you comfortable with deal, if @ any point there is doubt, walk away. thank the seller. because u never know if you have to deal with the same seller.

[Oceanklassik]

"if both are not willing to deal @ RSC, then buyer can choose the authentication agent which the seller must agree. do note that from a seller's perspective, seller will never want to the case back to be open unless absolutely necessary because of water proof issue. therefore as a buyer, please be considerate."

With regards to the water proof issue, are you referring to authentication done by an independent watch technician or RSC's, that worries the seller?

[triton]

both. especially if the watch is new or recently serviced with water proof test done.

"if both are not willing to deal @ RSC, then buyer can choose the authentication agent which the seller must agree. do note that from a seller's perspective, seller will never want to the case back to be open unless absolutely necessary because of water proof issue. therefore as a buyer, please be considerate."

With regards to the water proof issue, are you referring to authentication done by an independent watch technician or RSC's, that worries the seller?

[Oceanklassik]

So you're informing that there is a 'risk' of having the water proofness of the watch compromised if it is subjected to the authentication process, be it with the RSC or outside? How then can we prevent/minimise such a risk?

[triton]

the risk of compromising water proof is there may it be @ RSC or otherwise. it is up to individual how much you willing to risk it especially if there is intention to take the watch for a swim, a water proof test should be considered before subject it under water.

to prevent or minimize such a risk, ask for water proof test @ RSC when send in for authentication. if it is not within RSC, i cannot say which one of them have the ability to test.

So you're informing that there is a 'risk' of having the water proofness of the watch compromised if it is subjected to the authentication process, be it with the RSC or outside? How then can we prevent/minimise such a risk?

[Dfive]

the risk of compromising water proof is there may it be @ RSC or otherwise. it is up to individual how much you willing to risk it especially if there is intention to take the watch for a swim, a water proof test should be considered before subject it under water.

to prevent or minimize such a risk, ask for water proof test @ RSC when send in for authentication. if it is not within RSC, i cannot say which one of them have the ability to test.

It shout be mandatory for any Divers watch to be tested if tested by the manufacturer ( all Citizen Aqualand diver's watches are as standard service practice ), and should be expected esp those made to the minimum ISO Divers standards ( Scuba 200m or Divers 200m ) or better standards ( Rolex Subs, and certainly most swiss divers watch or those rated beyond 200m etc ).

But if not - pay for it to be done a poorly placed case seal or spec of dust 1/50th/of a mm or smaller can / or will kill your watch.

[Caliber]

Waterproof test is free ?if not how much

At rsc I mean