Hi guys, just an observation over the last few times I was there. The staff don't wear gloves when handling your watch, which is kinda strange. If the ADs do that, then obviously it's not too much to ask of the service center staff. One of them actually wears a pretty big ring, and you can hear the clack of the ring on the watch when she's handling it. Makes me nervous.
Secondly the staff is always quick to claim any additional stains on the watch were there before they took it in, despite their documentation stating nothing of that sort. And mind you that's after their inspection with a loupe, vs your naked eye. I've about had enough today and gave the service staff a piece of my mind.
Am I expecting too much? Is there a feedback channel for us to voice our complaints?
Secondly the staff is always quick to claim any additional stains on the watch were there before they took it in, despite their documentation stating nothing of that sort. And mind you that's after their inspection with a loupe, vs your naked eye. I've about had enough today and gave the service staff a piece of my mind.
Am I expecting too much? Is there a feedback channel for us to voice our complaints?
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