My Visit To Richmont

[Steffan]

I was over Richmont today for my Panerai...
After register my watch over the counter, i was request to wait for another 30 plus minutes for vertification of my watch. When finally i was called to the counter again, the staff inform me on the acceptance of my watch repair. Their office will ring me up within the two weeks time for cause of problem and repair options.

[Ivanloh]

Must wait 2 week? So long ar??? What is the model?

[Steffan]

In house movement... Watch was not able to wind.

[tpmmark]

able to disclose the amt?

[leeye]

wow............hope it is under warranrty, otherwise it is gonna be costly. a complete servicing of the in house 8 day movement will be in the $1k range.

[tpmmark]

so let's say i bring a pam 312 there to service, normal service. any idea how much it will cost?

[leeye]

so let's say i bring a pam 312 there to service, normal service. any idea how much it will cost?

at least $500

[tpmmark]

at least $500

thanks for the clarification. =)

[leeye]

Richemont Service Center can give you a better estimate depending on what needs to be done.

[Steffan]

Ring Richemont up yesterday as I was away for a week in HK. After verification of my service number, the staff confirm that watch is still in process of repair. Centre will call me once they have indication of repair option.

[Steffan]

I decide to ring them up after my recent year end trips. After providing the staff my service order number, she informed me that the watch is ready for collection. I arrived at Richmont before noon, surrendered the service order. A minute on, i was asked to the collection counter. Wrapped with cling film, i inspected my PAM. At that junction, i hestiate whether to ask for the cost of repair. The staff checked with me if the watch is ok, I answered her. She completed her sentence as saying that this repair is cover under the warrenty.
Relieved to hear so!!

[Oceanklassik]

Tx for the closure. It's all well and good.

[leeye]

I decide to ring them up after my recent year end trips. After providing the staff my service order number, she informed me that the watch is ready for collection. I arrived at Richmont before noon, surrendered the service order. A minute on, i was asked to the collection counter. Wrapped with cling film, i inspected my PAM. At that junction, i hestiate whether to ask for the cost of repair. The staff checked with me if the watch is ok, I answered her. She completed her sentence as saying that this repair is cover under the warrenty.
Relieved to hear so!!

did you ask how much it would have cost for the repair?

[Paneraii]

Give credit where credit due. GreaT!

[stektan]

Hi, has anyone sent their out-of-warranty Pam 233 for servicing and how much does it cost? As there were some well documented issues on the earlier series (ie I), will they still do it for free since it seems to be a manufacturing issue? Finally, how do they check the warranty expiry for PAM? Is it based on the card or do they have some central database based on serial number? Thanks for any help!