Q & A : Servicing Panerai Watches

[leeye]

When you enter the service center, Daphne counter should be on the left. Center and right could be either of the 2 girls.

[Oceanklassik]

I think the perception of good/poor service differs from person to person. That's why we have differing experiences even with the same service provider(s). And to watchpassionist - what's "FF"?

[lizardking]

Its the rightmost counter when you are facing the counters.

The coffee at Richemont is good......

[tyongchi]

I've encountred both ladies from left (Daphne I guess) and right (can't recall her name - pleasantly plum lady). Both are ok.

[tpmmark]

i too encounter a not so gd experience.
i was there wif a fren to service his watch, so i casually, told them to check if my pam 000 needs servicing, its still under warrantly though. when the *plum* lady asked is there any problem, thinking tat she may not accept my watch if i dun give any reason, i came up with a 'reason' tat i think its running slow. bt in fact its not.
then when my watch is ready, i was shocked that she quote me a service price and told me something needs to be change inside and watch had to be left there for a mth or so. its very strange, either my watch really needs servicing, or the technician didnt opened it up to check just based on my 'reason', or she didnt sent it for checking at all.
my fren even asked me, 'i tot its free under warrantly'?

[pegasi]

The one in the middle is less patient than the others according to my experience. Maybe because she is "picked" too often by the male customers? Still I wouldn't say her service is bad (maybe I have higher tolerance level with prettier girl ).

But I agree that in general these girls don't have a good knowledge of their own watches and stuff. One girl couldn't even explain to me properly the reading from the regulation.

[triton]

i will take a chance that F Face

And to watchpassionist - what's "FF"?

[PeeCeeBee]

Last week, I brought my pam 312 and 305 to Richemont to check on the power reserve of both watches as I noticed that the power reserve don't last 3 days as stated for the 9000 movement of both watches. The girl who attended to me clearly does not know Pam watches model well and casually remarked that power reserve usually don't last for 3 days till I reminded her that both watches are using the Pam in-house 9000 movement.

Time to sell them off and get new ones Haha.

[lizardking]

Time to sell them off and get new ones Haha.

Boss,

Me ish no rich like you leh........

[Oceanklassik]

i will take a chance that F Face

Ooohhhhhh ... so I guess it means " F-riendly F-ace " . Tx, triton ..

[louie]

Did RSC try to tell you crap things to dissuade you from keeping old rolex watches? Ha

I only go to Daphne when I go Richmont. She is very helpful to me but some people also got bad experience.

thats why she was promoted to asst customer service mgr. Dap is friendly, and sincere whom i will auto go to her if she is at the counter.

To the other counter staff, i must say bad experience. I was there with other 2 members frm here and p.com, i can't recall what actually the incident but one thing i sure remembered very bad attitude towards my friend or to the 3 of us. I hated to write this in e public forum, but since someone started this thread i shall contribute my experience.

[Dannyboyz]

Been there a couple of times. Was attended by Daphne and the girl in the center. So far, the experience was ok. Just that they are not very prompt in getting back to you through phone call. Say they will call you back, but did not:-(. Will be going back there to get them to punch an additional hole on an original strap with vendome logo which I bought from HK recently:-) Shall see who will attend to me...hehe
Cheers

[triton]

I was served by all of them before. wanted to buy a strap but no stock. so paid for it and tell them to call me when the strap arrives within 4-6 weeks. they did call me back once the strap arrives. in fact i did not answer the first 2 times they called as i was in a meeting. when i returned call, they told me to go collect. as it was close to festive holidays they even told me which day they closing early.

Been there a couple of times. Was attended by Daphne and the girl in the center. So far, the experience was ok. Just that they are not very prompt in getting back to you through phone call. Say they will call you back, but did not:-(. Will be going back there to get them to punch an additional hole on an original strap with vendome logo which I bought from HK recently:-) Shall see who will attend to me...hehe
Cheers

[KuchingKu]

Ooohhhhhh ... so I guess it means " F-riendly F-ace " . Tx, triton ..

It sounds negative so friendly face not correct.

Should be Fussy Face......are we closer?

[KuchingKu]

Many people choose center girl cos pretty but I would prefer to have coffee with Daphne then her. She is pleasant and nice to chat, plus knows more about Pams.

Every time, I go sure have coffee with Daphne. I make coffee myself, drink as I talk to her. Ha

thats why she was promoted to asst customer service mgr. Dap is friendly, and sincere whom i will auto go to her if she is at the counter.

To the other counter staff, i must say bad experience. I was there with other 2 members frm here and p.com, i can't recall what actually the incident but one thing i sure remembered very bad attitude towards my friend or to the 3 of us. I hated to write this in e public forum, but since someone started this thread i shall contribute my experience.