Q & A : Servicing Panerai Watches

[GregoryHouse]

Just got my watch back.. No attitude from frenly face.. She must be reading this thread. Hahaha. They actually got back to me via SMS and it was done within 2 working days. Polishing is 340 bucks.

[leeye]

Guys i hav a question. When ur watch is at richemont for servicing, do u usually wait till 6 or 8 wks as they told u and wait for them to call? Is it ok for customers to call them like once every wk to check on their status?
Thanks for any clarify.

what it means is that they probably do not have the required parts for your watch. yes you can either call or email them with your service reference. if your watch is ready they will call you for collection.

[tpmmark]

Guys i hav a question. When ur watch is at richemont for servicing, do u usually wait till 6 or 8 wks as they told u and wait for them to call? Is it ok for customers to call them like once every wk to check on their status?
Thanks for any clarify.

[Dannyboyz]

Maybe because yours is a sales and mine is free of charge service.....that's why:-). The center girl know very little about PAMs. She cannot even tell the model of the PAM you wearing. And if you ask her technical questions, she will give you the wrong information. Then will check with the technician when you challenged her...haha. But still, she is nice....never give me the FF look...hehe

Cheers

I was served by all of them before. wanted to buy a strap but no stock. so paid for it and tell them to call me when the strap arrives within 4-6 weeks. they did call me back once the strap arrives. in fact i did not answer the first 2 times they called as i was in a meeting. when i returned call, they told me to go collect. as it was close to festive holidays they even told me which day they closing early.

[GregoryHouse]

i got scolded by MO for being too muscular in NS... but now all turned to fats...

[PeeCeeBee]

Boss,

Me ish no rich like you leh........

I rich in fats and you rich in muscles.....so who richer? haha.

[toffeesthings]

RSC as usual will say bad things on keeping Rolex vintages cos they no longer have the parts so will dissuade you from keeping them.......

F F actually means FOXY FACE lor, wat u guys thinking la?
But since someone mentioned F##K and i presume it means FCUK ?
And FCUK stands for ? 'Female Chauvinist U Know'

Haha, better Foxy Face than Fish Face or Fussy Pace lah!

[watchpassionist]

RSC as usual will say bad things on keeping Rolex vintages cos they no longer have the parts so will dissuade you from keeping them.......

F F actually means FOXY FACE lor, wat u guys thinking la?
But since someone mentioned F##K and i presume it means FCUK ?
And FCUK stands for ? 'Female Chauvinist U Know'

[dennlow]

It sounds negative so friendly face not correct.

Should be Fussy Face......are we closer?

more like fxxk face...

[GregoryHouse]

Going to collect my watch tmrw.. See what kind of attitude I get, hopefully, they dun ask me to pay for their failed qc..

[KuchingKu]

Many people choose center girl cos pretty but I would prefer to have coffee with Daphne then her. She is pleasant and nice to chat, plus knows more about Pams.

Every time, I go sure have coffee with Daphne. I make coffee myself, drink as I talk to her. Ha

thats why she was promoted to asst customer service mgr. Dap is friendly, and sincere whom i will auto go to her if she is at the counter.

To the other counter staff, i must say bad experience. I was there with other 2 members frm here and p.com, i can't recall what actually the incident but one thing i sure remembered very bad attitude towards my friend or to the 3 of us. I hated to write this in e public forum, but since someone started this thread i shall contribute my experience.

[KuchingKu]

Ooohhhhhh ... so I guess it means " F-riendly F-ace " . Tx, triton ..

It sounds negative so friendly face not correct.

Should be Fussy Face......are we closer?

[triton]

I was served by all of them before. wanted to buy a strap but no stock. so paid for it and tell them to call me when the strap arrives within 4-6 weeks. they did call me back once the strap arrives. in fact i did not answer the first 2 times they called as i was in a meeting. when i returned call, they told me to go collect. as it was close to festive holidays they even told me which day they closing early.

Been there a couple of times. Was attended by Daphne and the girl in the center. So far, the experience was ok. Just that they are not very prompt in getting back to you through phone call. Say they will call you back, but did not:-(. Will be going back there to get them to punch an additional hole on an original strap with vendome logo which I bought from HK recently:-) Shall see who will attend to me...hehe
Cheers

[Dannyboyz]

Been there a couple of times. Was attended by Daphne and the girl in the center. So far, the experience was ok. Just that they are not very prompt in getting back to you through phone call. Say they will call you back, but did not:-(. Will be going back there to get them to punch an additional hole on an original strap with vendome logo which I bought from HK recently:-) Shall see who will attend to me...hehe
Cheers

[louie]

Did RSC try to tell you crap things to dissuade you from keeping old rolex watches? Ha

I only go to Daphne when I go Richmont. She is very helpful to me but some people also got bad experience.

thats why she was promoted to asst customer service mgr. Dap is friendly, and sincere whom i will auto go to her if she is at the counter.

To the other counter staff, i must say bad experience. I was there with other 2 members frm here and p.com, i can't recall what actually the incident but one thing i sure remembered very bad attitude towards my friend or to the 3 of us. I hated to write this in e public forum, but since someone started this thread i shall contribute my experience.