Originally posted by Balzebub
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So far only once have I read that a one to one exchange happened and it from one of our forum member who purchased a 510 for a month plus and the power reserve doesn't keep up with the specs.
The worst I have read was a member who bought a Panerai chrono and in his 3 years of ownership, his Panerai broke 4 times which means 3-4 weeks of Pam-less moments. So far, no offering of one to one replacement from Panerai other than they will keep fixing it every time it breaks.
As far as i know, the standard practice for Richemont regarding "lemon" pieces is repair... repair... repair...
I guess it depends on how "firm" are you in demanding a more conclusive outcome.
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