Does Panerai sell refurbished watch?

[forumRider]

Recently i got a new watch from panerai. It was actually an exchange for my lemon set. As we are reaching end of 2014, i got a P series with running number 29xx.

I find it abit odd. Thought i shld be getting a Q series at this point of time..hence i am wondering how their logistics works... Does panerai give refurbished set for exchanging of lemon set?

Also on the sticker of the brown cardbox, there is a date.. What is the date about?

Thanks!

[stonedialin]

you should ask for a brand new Q
especially now already 4Q 2014
P is 2013

my suspect is they exchange your lemon for a repaired lemon
your lemon go back switzerland to be repaired and later sent to boutique as exchange item with other lemons

ever heard of apple exchange policy? apple should change name to 'lemon'

[forumRider]

Hmmm my lemon set from AD (purchased 1 mth ++ ago) was actually also a P series... I am wondering if my model was not good selling.

[stonedialin]

what lemon model is that

Hmmm my lemon set from AD (purchased 1 mth ++ ago) was actually also a P series... I am wondering if my model was not good selling.

[forumRider]

510
Actually was a bit surprised to see P series. But I m ok lah...

[stonedialin]

now that's a real lemon pam

510
Actually was a bit surprised to see P series. But I m ok lah...

[forumRider]

Sorry i dont get u ..

I mean my first 510 was a P
Replacememt also another P

Any other way to identify if its a lemon?
Justify its a lemon by this way is not a strong reason....

However th strap and everything is real new.

[Ryuden]

I am not sure of Richemont Panerai exchange policies. If they actually exchange a defect piece with another "repaired" defected piece.

And honestly, this particular topic wasn't a regular often talked about topics in the Panerai community.

But from what I know, Panerai is well known for their "slow" delivery of their watches. If a particular model was released in let's say 2013, the first batch production could stretch from 2013 well into 2014. And it depends on the shipment and allocation of the batches to the boutiques and ADs.

Example :- Allocation of only 100 pcs per outlet

2013
Boutique A - 100 pcs P series
Boutique B - 100 pcs P series

2014
Boutique A - 10 pcs P series + 90 Q series
Boutique B - 50 pcs P series + 50 Q series



Boutique A will get more of the newer batches to replenish their stocks while Boutique B will get lesser or maybe even later until their stock gets really low. So its very possible that within that year, 2 series can be overlapped. And its not impossible that your P series was changed with another brand new P series as the Boutique / ADs have a few more brand new P series to unload first.

As far as I am informed, Richemont Panerai will do their very best to rectified the problems and will only do a one to one exchange as the very last resort.

Care to share what was the issue with your 510? Movement issue?

[forumRider]

Yes the power reserve was not 8 days.. At most 6-7 days
So i demanded for exchange which my AD gladly do so

At first i was told that they will order new from richmont and need to wait for a month.
I tried calling ion boutique and other branches of the AD to check stock level. I was told it was out of stock.

Now after collecting the new piece(waited for 1 week+) i tried calling other branches of AD again and was inform now they have stock for 510. But it was a Q series.

Now i am quite interested on how they do their logistics... Was my P really new piece? Any way to find out?

On other hand spore boutique pam 432 surprisingly is still available with N series. I thot it was a soldout..

[Ryuden]

I am wondering if my model was not good selling.

Can't say its not a good selling models. Infact there are a lot more models that could be an even slower seller. That's where the problem lies, too many models coming out from Panerai.

Which also means customers have much more models to choose from with their $$$$$.

There's really no telling how fast or slow a particular Panerai models are selling and by using the series alphabet to "guess" the popularity of a particular model is definitely not accurate.

[forumRider]

Based on your replies, you would suggest that mine more probably be a new set as their stock level is moving slowly..

Just now at boutique i tried to see the production number of their other model.. It was like 353/2000 with Q series.

I guess you are right on their logistics and how they work..

[Ryuden]

Yes the power reserve was not 8 days.. At most 6-7 days
So i demanded for exchange which my AD gladly do so

At first i was told that they will order new from richmont and need to wait for a month.
I tried calling ion boutique and other branches of the AD to check stock level. I was told it was out of stock.

Now after collecting the new piece(waited for 1 week+) i tried calling other branches of AD again and was inform now they have stock for 510. But it was a Q series.

Now i am quite interested on how they do their logistics... Was my P really new piece? Any way to find out?

On other hand spore boutique pam 432 surprisingly is still available with N series. I thot it was a soldout..

Sadly, there's no way to find out for sure but to take their word for it.

But like what I mentioned previously, it could be that the P series that you got exchanged with was the last few piece of the P series and only now they have the Q series in stock. At least that's the positive way to look at it. And the warranty accompanying the P series is as good the Q in terms of the duration, just earlier by a week plus.


Yup, the 432 is still available and its N series. The diff was the price back then when released and now, higher. It doesn't matter as the warranty is based on the purchased date not manufacturing date.

Again this shows that the possibility of getting a brand new P series this late is not impossible.

[Ryuden]

Based on your replies, you would suggest that mine more probably be a new set as their stock level is moving slowly..

Just now at boutique i tried to see the production number of their other model.. It was like 353/2000 with Q series.

I guess you are right on their logistics and how they work..

Congrats on the 510. A really lovely piece which draws back to the roots.

Manual winding 8 days Luminor.

Some wrist shots would be nice (though we all know exactly how a 510 looks like).

[forumRider]

I was just surprised ro see 432 there
It was meant to produce 200 pieces right?
200 is very limites... It could sold out very easily....
Even they are making last few sets, they shld label it as Q series instead of N series?

[Ryuden]

I was just surprised ro see 432 there
It was meant to produce 200 pieces right?
200 is very limites... It could sold out very easily....
Even they are making last few sets, they shld label it as Q series instead of N series?

Not possible.

Cause its not the regular limited production but a SE (Special Edition). And all SEs are tied down with the series Alphabet as that was when it was originally produced and for that particular series only.

So if its N series, no matter how long it takes for the pieces to be sold, it will still retain the series as N.