Hi all,
I would like to share a very disappointing encounter I just had with APBands.
For the record, prior to this incident, I was a satisfied and loyal-returning APBands customer. I had purchased an AP Strap change Tool Kit from them back in Sep 2012 and I had just place an order for an Alligator strap on Sunday 20th January 2013 via their website.
during the check out process, I had indicated the promo code "sgroc" for sgroc members in order to get the 15% discount off. However, I saw in my order confirmation that I was still being charged full price for the strap. I had also selected the expedited shipping option of 3-5 working days (additional USD$38) as opposed to the standard delivery method which was 6-10 days (additional USD$27) as I was eager to get the strap as soon as possible.
So I proceeded to send an email on the day itself to remind that them I had indicated this promo code and so that they would make sure to credit back the 15% discount retrospectively.
I waited and checked on monday (21 Jan) and Tuesday (22 Jan) via my order status and it was still pending to be shipped out. I also did not receive any response from the customer service folks since sunday.
Hence, I sent a 2nd email to them on tuesday (22 Jan) which read:
"Hi ,
I have not heard anything from your team for more than 24 hours and I haven't received a tracking number for my order yet nor has my order been shipped out yet and my order was placed on 20th jan which was almost coming to 3 days ago. It seems like the service level is dropping from its usual high standards and I am afraid to say this but I am quite disappointed because I purposely selected priority mail delivery of 3 to 5 working days but If I knew this delay would occur I would just opted to stay with the standard shipping delivery option as I have already been waiting for 2-3 days for something to change on my order status.
You can be sure I will let my friends and fellow ap enthusiasts know of my experience, should it not change drastically for the better.
Expecting some form of response soon hopefully
Regards,
Nop
* a disappointed and unhappy customer
Sent from my iPad ,"
This lead to a quick chain of events which frankly have left me stunned :-
Firstly - my order was cancelled ; and money refunded to my credit card.
But HERE is the Kicker - I FINALLY received a response from APBands which read, "
Listen you ordered on sunday and we are closed. Monday was a holiday so it would have shipped today.
Service hasn't gone down, you are just a person that has no patience and thinks the world revolves around him.
You think a threat from you is going to do anything for you?
Who the hell do you think you are?
You were stupid enough not to enter a code on the website and you are upset with us?
Give me a break, your order is cancelled. Don't ever order from us.
Regards,
Adam
*you will never be a customer of ours "
I will NOT urge anyone who reads this to CEASE purchasing from them if they have been enjoy a pleasant customer experience thus far.
However, if this can happen to me, I would believe that it could very well happen to you at some point in the future should you DARE to question their service Standards.
I just want my fellow members to know about this situation and hopefully you don't "KANA" this as well. I quite frankly think i dodged a bullet because I would feel a whole lot worse if I had patronized this "gentlemen" for a longer period and let him make alot more money off me before springing this tirade of abuse sometime in the future perhaps.
No real loss to me at all - I got my money back and but I was taught a "Good Lesson" by MR. ADAM from APBANDS! *LOL*
Thanks for reading folks!
Cheers!
Nop
I would like to share a very disappointing encounter I just had with APBands.
For the record, prior to this incident, I was a satisfied and loyal-returning APBands customer. I had purchased an AP Strap change Tool Kit from them back in Sep 2012 and I had just place an order for an Alligator strap on Sunday 20th January 2013 via their website.
during the check out process, I had indicated the promo code "sgroc" for sgroc members in order to get the 15% discount off. However, I saw in my order confirmation that I was still being charged full price for the strap. I had also selected the expedited shipping option of 3-5 working days (additional USD$38) as opposed to the standard delivery method which was 6-10 days (additional USD$27) as I was eager to get the strap as soon as possible.
So I proceeded to send an email on the day itself to remind that them I had indicated this promo code and so that they would make sure to credit back the 15% discount retrospectively.
I waited and checked on monday (21 Jan) and Tuesday (22 Jan) via my order status and it was still pending to be shipped out. I also did not receive any response from the customer service folks since sunday.
Hence, I sent a 2nd email to them on tuesday (22 Jan) which read:
"Hi ,
I have not heard anything from your team for more than 24 hours and I haven't received a tracking number for my order yet nor has my order been shipped out yet and my order was placed on 20th jan which was almost coming to 3 days ago. It seems like the service level is dropping from its usual high standards and I am afraid to say this but I am quite disappointed because I purposely selected priority mail delivery of 3 to 5 working days but If I knew this delay would occur I would just opted to stay with the standard shipping delivery option as I have already been waiting for 2-3 days for something to change on my order status.
You can be sure I will let my friends and fellow ap enthusiasts know of my experience, should it not change drastically for the better.
Expecting some form of response soon hopefully
Regards,
Nop
* a disappointed and unhappy customer
Sent from my iPad ,"
This lead to a quick chain of events which frankly have left me stunned :-
Firstly - my order was cancelled ; and money refunded to my credit card.
But HERE is the Kicker - I FINALLY received a response from APBands which read, "
Listen you ordered on sunday and we are closed. Monday was a holiday so it would have shipped today.
Service hasn't gone down, you are just a person that has no patience and thinks the world revolves around him.
You think a threat from you is going to do anything for you?
Who the hell do you think you are?
You were stupid enough not to enter a code on the website and you are upset with us?
Give me a break, your order is cancelled. Don't ever order from us.
Regards,
Adam
*you will never be a customer of ours "
I will NOT urge anyone who reads this to CEASE purchasing from them if they have been enjoy a pleasant customer experience thus far.
However, if this can happen to me, I would believe that it could very well happen to you at some point in the future should you DARE to question their service Standards.
I just want my fellow members to know about this situation and hopefully you don't "KANA" this as well. I quite frankly think i dodged a bullet because I would feel a whole lot worse if I had patronized this "gentlemen" for a longer period and let him make alot more money off me before springing this tirade of abuse sometime in the future perhaps.
No real loss to me at all - I got my money back and but I was taught a "Good Lesson" by MR. ADAM from APBANDS! *LOL*
Thanks for reading folks!
Cheers!
Nop
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