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Hello all.
Just wondering if anyone has any experience on sending a Sinn watch back to Frankfurt for repairs / servicing etc etc.
My 3 mth old U1 SDR has suddenly stopped functioning. Wind (manually or by wrist movement) as I may, it lasts no longer than 10 -15 mins at the most. I've sent it to THG for a look, but they claim to be unable to fix it and said it needs to be sent back to Frankfurt.
They, of course, said they would send it for me, but as my watch wasn't bought from them (I bought it in Frankfurt when I was on honeymoon a few months back), they would have to charge for shipping; and the duration may take several months.
In case anyone starts wondering now why I didn't go with THG, it's not so much the additional shipping costs. BUt more of the time it takes for them to sort anything. And of course, their cr@**y service. Some background: I've had a U1, U2 and now a U1000. And every time i've had to send it back through THG, its been a monumental hellish experience. Eck-speriences that I shall not state here. (But pm me if you're curious...hahaha..)
Anyhoo... now my watch has stopped and even the THG SA said to me it would be faster and better for me to send it in myself.
But i'm having a problem with couriers. DHL won't send it. FEDEX will only insure up to USD1K. And TNT will only do personal courier and that costs fricking S$8000.
Yes. 8K. I can fly there and back with money to spare.
So any suggestions?
=)
Just wondering if anyone has any experience on sending a Sinn watch back to Frankfurt for repairs / servicing etc etc.
My 3 mth old U1 SDR has suddenly stopped functioning. Wind (manually or by wrist movement) as I may, it lasts no longer than 10 -15 mins at the most. I've sent it to THG for a look, but they claim to be unable to fix it and said it needs to be sent back to Frankfurt.
They, of course, said they would send it for me, but as my watch wasn't bought from them (I bought it in Frankfurt when I was on honeymoon a few months back), they would have to charge for shipping; and the duration may take several months.
In case anyone starts wondering now why I didn't go with THG, it's not so much the additional shipping costs. BUt more of the time it takes for them to sort anything. And of course, their cr@**y service. Some background: I've had a U1, U2 and now a U1000. And every time i've had to send it back through THG, its been a monumental hellish experience. Eck-speriences that I shall not state here. (But pm me if you're curious...hahaha..)
Anyhoo... now my watch has stopped and even the THG SA said to me it would be faster and better for me to send it in myself.
But i'm having a problem with couriers. DHL won't send it. FEDEX will only insure up to USD1K. And TNT will only do personal courier and that costs fricking S$8000.
Yes. 8K. I can fly there and back with money to spare.
So any suggestions?
=)
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