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F**K UP SINN/THG service

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  • #16
    Let me recall some detail, I send in the watch for servicing cos I think it deserve servicing for it's age. HG took 3 to 4 weeks to tell me they hv to send back to Germany for quotation. It take them 2 more months to come back to me with a quote which is end of march. It is already beginning April that they should start the repair, now July is coming still no news. I was told by lucky plaza that the whole process should be 2 to 3 months that I get my watch back , now it takes 2 months to get quote and another 2 to 3 months for repair?? I call this inefficient, and I am thinking is this the reason why German watch takes so long to make as well as repair? Anyway, I swear that if there is no service center here, I will not buy that brand. As for HG, they really did not handle this properly. Anyway, less a customer like me does not mean a thing to them.

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    • #17
      that is bad. i agree with you that THG(LP) did not handle your case properly. this is because since my first sinn watch i own, i know the duration for service.

      Originally posted by trueno1983 View Post
      Let me recall some detail, I send in the watch for servicing cos I think it deserve servicing for it's age. HG took 3 to 4 weeks to tell me they hv to send back to Germany for quotation. It take them 2 more months to come back to me with a quote which is end of march. It is already beginning April that they should start the repair, now July is coming still no news. I was told by lucky plaza that the whole process should be 2 to 3 months that I get my watch back , now it takes 2 months to get quote and another 2 to 3 months for repair?? I call this inefficient, and I am thinking is this the reason why German watch takes so long to make as well as repair? Anyway, I swear that if there is no service center here, I will not buy that brand. As for HG, they really did not handle this properly. Anyway, less a customer like me does not mean a thing to them.
      if you have issues with your account, click here for self help and read forum rules here. 90% of your answers can be found in Forum FAQ

      i DO NOT respond to any pm regarding account issues

      kindly email with
      1. subject heading indicating your issue
      2. your nick
      3. your corresponding email address
      4. state what you were trying to do and what the system prevented you to do


      if you receive no response in pm or email, it means your answers can be found in the Forum FAQ here

      your kind understanding is very much appreciated.

      disclaimer : all opinions expressed are personal

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      • #18
        Finally, my EZM 1 got shipped out from Sinn Germany factory on the 18th June. Due to the long delay, the watch will now covered under 18 months warranty instead of 12 months from the day of collection. Ppl who PM me, keep track of this post as I will post up pics. Thanks!

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        • #19
          The Crown Of Achievement

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          • #20
            At last. Makes me think twice if Im to get Sinn in future anyway their price increase is not justified.
            "夫君子之行:静以修身,俭以养德;非淡泊无以明志,非宁静无以致远。" - 诸葛亮

            One should seek serenity to cultivate the body, thriftiness to cultivate the morals. Seeking fame and wealth will not lead to noble ideal. Only by seeking serenity will one reach far. - Zhugeliang

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            • #21
              Lower management bo chap?? shoot to Jenny Tay see if they wake up their idea o not..

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              • #22
                yay...watch is back. Going to collect this weekend.

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                • #23
                  Originally posted by batamboy View Post
                  Lower management bo chap?? shoot to Jenny Tay see if they wake up their idea o not..

                  Her email is Jannie.Tay@thehourglass.com
                  I own a Rolex !

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                  • #24
                    can send to Irin Gan instead? heard she from THG also
                    I dont need another watch, I dont need another watch, I dont need another watch, I dont need another watch.........

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                    • #25
                      Can send but don't think she will reply loh...
                      Originally posted by exxondus View Post
                      can send to Irin Gan instead? heard she from THG also

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                      • #26
                        she wont reply.

                        she is no longer with THG
                        if you have issues with your account, click here for self help and read forum rules here. 90% of your answers can be found in Forum FAQ

                        i DO NOT respond to any pm regarding account issues

                        kindly email with
                        1. subject heading indicating your issue
                        2. your nick
                        3. your corresponding email address
                        4. state what you were trying to do and what the system prevented you to do


                        if you receive no response in pm or email, it means your answers can be found in the Forum FAQ here

                        your kind understanding is very much appreciated.

                        disclaimer : all opinions expressed are personal

                        Comment


                        • #27
                          She is with you now???

                          Originally posted by triton View Post
                          she wont reply.

                          she is no longer with THG

                          Comment


                          • #28
                            Originally posted by triton View Post
                            she wont reply.

                            she is no longer with THG
                            Originally posted by 116520 View Post
                            She is with you now???
                            So where is her working now? In the watches industry??
                            The Crown Of Achievement

                            Comment


                            • #29
                              Originally posted by triton View Post
                              she wont reply.

                              she is no longer with THG
                              yes she left ages ago.....
                              I can resist anything but temptation. - Oscar Wilde

                              Current collection
                              A.Lange & Sohne Grand Langematik
                              Audemars Piguet ROO
                              Blancpain Fifty Fathoms (Dark Knight)
                              De Bethune Titan Hawk (DB27)
                              Habring2 Pilot Time Date
                              Harry Winston Midnight Big Date
                              Hublot Aerobang Skeleton
                              IWC Portuguese Perpetual Calendar
                              Panerai 270
                              Patek Philippe 5711/1a
                              Rolex 116610LV
                              Vacheron Constantin Overseas

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