Thought i will update fellow Sinn owners here regarding my THG service problem for my UX. I had to personally make a trip down to their head office but eventually THG made good on their service lapse and provided me with a replacement watch. Apparently, due to some internal issues; they misplaced and "forgot" about my watch in their workshop.
It is heartening to see rants here on SGROC being taken notice of and it resulted in Sinn's brand mananger contacting me and further investigating the matter to make sure that it doesn't happen again to other Sinn owners.
Even though i have since sold off the new replacement in question due to it being tainted psychologically for me (i know i am weird). Given their service recovery efforts and also Sinn Germany's excellent and prompt responses, Sinn is still very much on my to-buy list.
It is heartening to see rants here on SGROC being taken notice of and it resulted in Sinn's brand mananger contacting me and further investigating the matter to make sure that it doesn't happen again to other Sinn owners.
Even though i have since sold off the new replacement in question due to it being tainted psychologically for me (i know i am weird). Given their service recovery efforts and also Sinn Germany's excellent and prompt responses, Sinn is still very much on my to-buy list.
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