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Long story short. Previously, due to an on-going promotion, i managed to get an offer to service/polish my vintage Rolex datejust. I've paid $450 in total, including changing of parts. It was a new company, (lets call it A), i got my watch, spanking new and happy.
Only 4 months down the road, i experienced winding problems on my watch. So i gave an sms to the guy in charge to enquire. He said warranty is still in place and told me to go down to Company B to drop my watch. I went down, dropped the watch and was a little confused as no kind of invoice was issued to me that says that B is accepting the watch on A's behalf. I called A to enquire, hem and haw and finally knew that company is closed and B is taking over warranty/repairs of previous A's clients. My trust is a little shaken, quite a bit to be honest.
I went back to B to ask what is the situation. I don't think i was impolite. I just wanted to know what is the arrangement /situation between A&B. From the conversation, i feel B is being very defensive. A is A, B is B. Whatever problems you face with your watch with A, dun blame it on me - That was the vibe i got. I have to be fair to B, that they did say they will still honor the warranty and check the watch for me. I told them forget the warranty, i'm taking back my watch. It's a watch of considerable sentimental value thus the action of spending $450 trying to make sure it still works for the next 20 years.
Sorry for the long story. I just hope any brothers/sisters out there looking for service for their loved watches to greatly do their research. I learned it the hard way. From now on there are only 2 places that i will trust to leave my watches (drop me a mail if you need to know).
This is not a advertorial post, nor is this meant to smear Company B. Peace out.
Only 4 months down the road, i experienced winding problems on my watch. So i gave an sms to the guy in charge to enquire. He said warranty is still in place and told me to go down to Company B to drop my watch. I went down, dropped the watch and was a little confused as no kind of invoice was issued to me that says that B is accepting the watch on A's behalf. I called A to enquire, hem and haw and finally knew that company is closed and B is taking over warranty/repairs of previous A's clients. My trust is a little shaken, quite a bit to be honest.
I went back to B to ask what is the situation. I don't think i was impolite. I just wanted to know what is the arrangement /situation between A&B. From the conversation, i feel B is being very defensive. A is A, B is B. Whatever problems you face with your watch with A, dun blame it on me - That was the vibe i got. I have to be fair to B, that they did say they will still honor the warranty and check the watch for me. I told them forget the warranty, i'm taking back my watch. It's a watch of considerable sentimental value thus the action of spending $450 trying to make sure it still works for the next 20 years.
Sorry for the long story. I just hope any brothers/sisters out there looking for service for their loved watches to greatly do their research. I learned it the hard way. From now on there are only 2 places that i will trust to leave my watches (drop me a mail if you need to know).
This is not a advertorial post, nor is this meant to smear Company B. Peace out.
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