Singtel Billing Error

[1000g]

Received a billing error last month from singtel.



So I called 1688 and this lady called "Shanu" was polite and handled the matter well so I let it off.

However, this month again reflected the $103.44 again which I was told to be waived off.



So I called 1688 again and this other lady called "Selvi"was so rude and kept interrupting my complaint, so much so I apologized to HER for THEIR fault.

Haiz, just to let off some steam here. Hope you guys go check your bills from Singtel. I still gotta pay in the end for something I didn't use.

[triton]

just to share, the company i worked for was billed for charges that were terminated dec 2010 for months of jan,feb,mar,apr & may 2011. i have complained since mar 2011 to my company relationship manager.

the waiver was supposed to be reflected 1 month ago. but it was only reflected in current bill.

just to let you know, you not alone.

and i agree with TS that if you have singtel bill, you better scrutinized it. however, do that for every credit card bill if you have.

recently, i had a recurring charge which i dont even recall. i called credit card company - amex. the CSO will suspend the charges for the previous 2 months bill by this company. apparently, not only me who having this issue, some other customer as well.

[Oceanklassik]

scary

[triton]

the reason how i managed to find out about the billing for terminated service was because i requested for itemized billing for one of the lines' charges were higher than normal. it was then the discrepancy appeared. else the company would not have found out about the error

[1000g]

the reason how i managed to find out about the billing for terminated service was because i requested for itemized billing for one of the lines' charges were higher than normal. it was then the discrepancy appeared. else the company would not have found out about the error

Precise. This line is not held by me but by my retiree dad. Suddenly the bill shot up twice the usual amount and I decided to go through it. Called the telco, the 1st lady waived the charges but was still charged this month. It's not about the 100bucks which most of us would have spent without looking twice at it. It's about being charged for something which I am not entitled to. Called CASE, but most they can do is to ask the telco to revert... Luckily we have 3 telcos serving us now, otherwise things would have been worse.

[3kingdom]

Precise. This line is not held by me but by my retiree dad. Suddenly the bill shot up twice the usual amount and I decided to go through it. Called the telco, the 1st lady waived the charges but was still charged this month. It's not about the 100bucks which most of us would have spent without looking twice at it. It's about being charged for something which I am not entitled to. Called CASE, but most they can do is to ask the telco to revert... Luckily we have 3 telcos serving us now, otherwise things would have been worse.

CASE is a HOPELESS organization! In fact to get thing through, only way is to be nasty to the telco and write in to forum (unless you very free lah).

[voltshin]

not only CASE, in fact alot of "middle man" organisations are the same.
if you are not sure what you want them to get for you, they cant do anything much too.

last time, CASE solved the problem for me. As i know quite abit on employment and contractual laws due to my profession. i wrote down everything i want and CASE actually guide and re-write in layman terms to the medical centre which eventually got back what i requested.

its not that they are hopeless but you cant only depend them to do everything. they are like advisor while you should be the one commanding.

[triton]

the reason why such billing occurs is because the billing department is outsourced to one country. then you call and complain is another country. then by the time the paper or someone gets it done, it is usually done when .....

i believe most can figure out which countries these 'jobs' are outsourced to. those dealing in business know that with one country, it takes forever for things to get done.

when outsourced, where are singaporeans going to get jobs?

[1000g]

The ladies are SHANU and SELVI. You probably know where they come from. Very disappointed with Singtel, never had such thing with the star and the sun.

[seiko.citizen]

you think that is bad, wait til you have to deal with QC from dell.

customer "service" - philippines
logistics - sg
qc - china
place order - m'sia

the left hand doesn't even know what the right hand was doing. fortunately for me, it worked out for me because when my monitor mati, i got a free upgrade.

[dongfang richard]

nowadays service industries, credit card, banking, mobile, etc.

you don't pay for service.

you pay and TO DEMAND for service!!!!!!!!

It always happens to me!!!

[L.Denning]

Guys, this kind of erroneous billing, best to complain to IDA. I was also once a victim, Starhub billed me $500 for an early termination which does not apply to me. Gave them hell for that

[1000g]

Guys, this kind of erroneous billing, best to complain to IDA. I was also once a victim, Starhub billed me $500 for an early termination which does not apply to me. Gave them hell for that

Can pm me for details? Think I should do that too!