Tweet
recently, i had a bad experience a renovation contractor that i feel i should warn people and share my experience with this renovation contractor.
i have used the same renovation contractor for the past 6 years and have done like 6 renovations with him including my wife's and sis-in-law flats. i decided to embark on a new found lobang that my friend recommended. though this is no fault of my friend who had good intention.
a check with HDB list shows that they are approved by HDB. so i thought how bad can it be. how wrong was i. thing started spiraling downwards when the custom made cabinet did not turn out to be my requirement. i sign on the design cabinet as i was rushing off for a business appointment and i told the contractor to amend it. but it was not done. so i ask him how? he say cannot re-do. so i have a mutual agreement with him saying that some of the miscellaneous items he do for me as a form of 'compensation'. however, he now turn around and say i do those things for you are out of favour. i was like what? u agree to do in compensation yet now turn around say do out of personal favour?
as i have to custom made my bed, i ask for an additional quote. it was 1600. i told him too expensive. later i check with my contractor with the same material used, i was quoted ~1000. this is about 30% less. so i told my contractor if possible to lower then i let him do. he say cannot. so i went back to my carpenter to confirm.
the separator between my living room and kitchen is glass panel. upon completion, my carpenter and his workmen ask me how come can see the tracks of the panel? should they have a plummet to cover? i say im not sure, first time doing. my carpenter said cannot be lah. if buy, is one set one. even his workmen ask me how come like that. so i got back to my contractor. he say want to do charge separate. so as to make it look neater, i got it done. however it took them to cut 4 wrong pieces to finally get it up.
on the same day, he ask me for payment. i was like huh. cause i yet to receive keys and he ask for payment. i told him no such thing in the market. handing over means im satisfied with the workmanship, then i collect keys and give last payment of 5%. on the same day, i told him i needed one extra board for the kitchen wall cabinet. i told him that the tiles he left behind all 8 of them were either chipped and/or damaged have been carried out by me and placed outside for 2 weeks already. town council already called me asking me to do something about it. i also told him that one of the kitchen drawers is not closing properly, he replied say it is the track. i said since it is track issue. replace lor.
yesterday, he call me asking for payment, i told him, i give u last payment when all the things are rectified, i will give u. he replied, u cannot hold my payment because of the unfinished work. i told him, i yet to collect keys. so im not holding payment. industry standard is hand over keys and collect payment same day.
i decided to call his boss to discuss. then i decide to cancel the appointment because the boss did not reply me by 4pm and schedule appointment is 5pm. so to prevent wasting all people's time, i inform his boss secretary to inform the contractor to cancel. the boss called me 10 mins later. say the carpenter and locksmith will go down fix it. tiles will be delivered. however, i requested that i dont see the contractor as im pissed with him. he say ok. alternative, i say those unfinished work, never mind, i get my carpenter to do. the keys, replacement tiles, extra board all leave in office. i go collect and make payment. he was not agreeable.
however, when i turn up i saw the contractor. guess what, they had to replace the lock for the second time. first time, quality of outer housing of grill gate had blemish. second round, the locksmith say he handed the key to me. i say i never receive any keys. guess the keys got lost again.
eventually all things fixed. night time, i text the boss, say he did not keep his end of bargain and it is not how biz should be conducted. no word of honor. i told him that i will do what i deem fit.
within 3 mins, he called me and turn aggressive saying that he and contractor and his workers know where i stay. say that i treat his contractor and workers like dogs. i said i did not. it is quality of finishing that is not up to standard because if other people can do it, why cant his workers. wife heard the conversation as he was shouting through the phone. he say my whole department is waiting for you tomorrow.
contacted my lawyer about the conversation and he advised me to make a police report which i did last night. this is to protect my assests, my family and myself. will scan a copy of the police incident report. police say it is not a crimminal case as no crimminal words were used. i told the officer, im fully aware of that. however, my purpose is to safeguard myself should anything happen. a check in most forum return nil results of this company.
thanks for the read.
i have used the same renovation contractor for the past 6 years and have done like 6 renovations with him including my wife's and sis-in-law flats. i decided to embark on a new found lobang that my friend recommended. though this is no fault of my friend who had good intention.
a check with HDB list shows that they are approved by HDB. so i thought how bad can it be. how wrong was i. thing started spiraling downwards when the custom made cabinet did not turn out to be my requirement. i sign on the design cabinet as i was rushing off for a business appointment and i told the contractor to amend it. but it was not done. so i ask him how? he say cannot re-do. so i have a mutual agreement with him saying that some of the miscellaneous items he do for me as a form of 'compensation'. however, he now turn around and say i do those things for you are out of favour. i was like what? u agree to do in compensation yet now turn around say do out of personal favour?
as i have to custom made my bed, i ask for an additional quote. it was 1600. i told him too expensive. later i check with my contractor with the same material used, i was quoted ~1000. this is about 30% less. so i told my contractor if possible to lower then i let him do. he say cannot. so i went back to my carpenter to confirm.
the separator between my living room and kitchen is glass panel. upon completion, my carpenter and his workmen ask me how come can see the tracks of the panel? should they have a plummet to cover? i say im not sure, first time doing. my carpenter said cannot be lah. if buy, is one set one. even his workmen ask me how come like that. so i got back to my contractor. he say want to do charge separate. so as to make it look neater, i got it done. however it took them to cut 4 wrong pieces to finally get it up.
on the same day, he ask me for payment. i was like huh. cause i yet to receive keys and he ask for payment. i told him no such thing in the market. handing over means im satisfied with the workmanship, then i collect keys and give last payment of 5%. on the same day, i told him i needed one extra board for the kitchen wall cabinet. i told him that the tiles he left behind all 8 of them were either chipped and/or damaged have been carried out by me and placed outside for 2 weeks already. town council already called me asking me to do something about it. i also told him that one of the kitchen drawers is not closing properly, he replied say it is the track. i said since it is track issue. replace lor.
yesterday, he call me asking for payment, i told him, i give u last payment when all the things are rectified, i will give u. he replied, u cannot hold my payment because of the unfinished work. i told him, i yet to collect keys. so im not holding payment. industry standard is hand over keys and collect payment same day.
i decided to call his boss to discuss. then i decide to cancel the appointment because the boss did not reply me by 4pm and schedule appointment is 5pm. so to prevent wasting all people's time, i inform his boss secretary to inform the contractor to cancel. the boss called me 10 mins later. say the carpenter and locksmith will go down fix it. tiles will be delivered. however, i requested that i dont see the contractor as im pissed with him. he say ok. alternative, i say those unfinished work, never mind, i get my carpenter to do. the keys, replacement tiles, extra board all leave in office. i go collect and make payment. he was not agreeable.
however, when i turn up i saw the contractor. guess what, they had to replace the lock for the second time. first time, quality of outer housing of grill gate had blemish. second round, the locksmith say he handed the key to me. i say i never receive any keys. guess the keys got lost again.
eventually all things fixed. night time, i text the boss, say he did not keep his end of bargain and it is not how biz should be conducted. no word of honor. i told him that i will do what i deem fit.
within 3 mins, he called me and turn aggressive saying that he and contractor and his workers know where i stay. say that i treat his contractor and workers like dogs. i said i did not. it is quality of finishing that is not up to standard because if other people can do it, why cant his workers. wife heard the conversation as he was shouting through the phone. he say my whole department is waiting for you tomorrow.
contacted my lawyer about the conversation and he advised me to make a police report which i did last night. this is to protect my assests, my family and myself. will scan a copy of the police incident report. police say it is not a crimminal case as no crimminal words were used. i told the officer, im fully aware of that. however, my purpose is to safeguard myself should anything happen. a check in most forum return nil results of this company.
thanks for the read.
. I've had almost similar situation when I did renovation for my house years back. But the obstacle I had that is different from you, is the renovation contractor being my relative
! Very sticky situation I had. Best is to settle it amicably. You did right to lodge a police report first. See how it goes. Keep us updated if possible.
. Sekali, u land someone in hospital how..
Comment