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Sim Lim Square shop charged $950 for $334 PSP
A customer claimed that he was overcharged by a Sim Lim Square shop of some $600 when he purchased a PlayStation Portable (PSP) console from the tech mall.
What was supposed to have been $334 for a PSP console and accessories turned out to be a $950 purchase. This was $616 more than the agreed price.
Local Chinese evening daily Lianhe Wanbao reported that Mr Zhang had visited the store on 1 April, soon after he received his salary.
The 19-year-old factory operator had stopped by the tech mall in the evening in hopes of purchasing a PSP handheld console.
Mr Zhang told Wanbao that he stepped into a videogame store at about 7.30pm, and was promptly informed by the shop staff that the store was about to close. He was asked to make his purchase quickly if he wanted to buy anything.
When Mr Zhang expressed his interest in getting a PSP, a salesperson then showed him a PSP console and some accessories. He was then informed that the PSP console itself would cost $190, the memory card costs $59 and an 'upgrade' to make the PSP run faster would cost $89.
Calculating the total bill to be $334, Mr Zhang thought that it sounded like a good deal and agreed to the purchase.
The salesperson then informed Mr Zhang that paying by NETS would qualify his purchase for a lucky draw. After handing his ATM card over to the salesperson and completing the purchase, the shop staff then handed Mr Zhang's items to him and kept the printed transaction receipt.
It was only when Mr Zhang got home that he realized he was billed $950 for his purchases instead of the formerly agreed-upon $334.
The receipt that was in the bag did not provide an itemized bill, but only listed the items sold and a total price of $950.
Mr Zhang admitted that he did not double check the purchase price on the NETS machine before going through with the sales. A check with the bank later revealed that $950 was indeed deducted from Mr Zhang's bank account for the purchase.
However, the shop had denied all knowledge of the incident Mr Zhang when he returned to complain about the overcharging.
The shop staff that he had approached claimed that the salesperson who handled the transaction was not around and refused to discuss the matter further.
When a Wanbao reporter called the store, shop staff were also unwilling to comment.
Mr Zhang told the Chinese evening daily that he was planning to make a complaint to CASE.
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