What would you do if ...

[seiko.citizen]

This happened to you.

05/03/2010 – Monitor USB Hub experiencing issues. Report was made via email to Dell on the website.

16/03/2010 – Contact made to client (me) discussing replacement, etc. Iva (from the Philippines) makes contact to discuss the issue on hand.

17/03/2010 – Replacement monitor arrives. 2209WA, dec 09 build. Packing OK, unit looks ‘new’, everything is good until I unpack the monitor and to my surprise it has two puncture marks, and beautiful scratch on the top.
Immediately I take photos, and contact customer support. Another unit to be sent to my place.

http://i46.photobucket.com/albums/f1...l/DSCF0849.jpg
http://i46.photobucket.com/albums/f1...l/DSCF0844.jpg
http://i46.photobucket.com/albums/f1...l/DSCF0840.jpg

Excuse the lousy camera shots.

Time spent on phone: 45mins.

18/03/2010 – DHL arrives at 0830hr with a P2210. I immediately reject the item, but was advised by the driver to accept it and give the maximum hell to Dell. Item is signed for and another phone call to Dell happens. The blame game has started with the customer centre in the Philippines quick to say that it was a dispatch error, when the delivery note said P2210. How true is not our problem. As Dell should handle it regardless.

Time spent on phone: 60mins, 8 customer representatives, and one call back.

Iva (the original person who handles my case) says to send out another unit as original. A lot of time is being wasted by Dell and myself over this issue.

Another call from Singapore requesting confirmation for delivery details; but I wasn’t around to take the call since they dialed the home number and not the mobile.

This is the third replacement, so fingers crossed that its good with no yellow tint/dead pixels/etc.

What would you guys do if you were in my case?

[exxondus]

This happened to you.

05/03/2010 – Monitor USB Hub experiencing issues. Report was made via email to Dell on the website.

16/03/2010 – Contact made to client (me) discussing replacement, etc. Iva (from the Philippines) makes contact to discuss the issue on hand.

17/03/2010 – Replacement monitor arrives. 2209WA, dec 09 build. Packing OK, unit looks ‘new’, everything is good until I unpack the monitor and to my surprise it has two puncture marks, and beautiful scratch on the top.
Immediately I take photos, and contact customer support. Another unit to be sent to my place.

http://i46.photobucket.com/albums/f1...l/DSCF0849.jpg
http://i46.photobucket.com/albums/f1...l/DSCF0844.jpg
http://i46.photobucket.com/albums/f1...l/DSCF0840.jpg

Excuse the lousy camera shots.

Time spent on phone: 45mins.

18/03/2010 – DHL arrives at 0830hr with a P2210. I immediately reject the item, but was advised by the driver to accept it and give the maximum hell to Dell. Item is signed for and another phone call to Dell happens. The blame game has started with the customer centre in the Philippines quick to say that it was a dispatch error, when the delivery note said P2210. How true is not our problem. As Dell should handle it regardless.

Time spent on phone: 60mins, 8 customer representatives, and one call back.

Iva (the original person who handles my case) says to send out another unit as original. A lot of time is being wasted by Dell and myself over this issue.

Another call from Singapore requesting confirmation for delivery details; but I wasn’t around to take the call since they dialed the home number and not the mobile.

This is the third replacement, so fingers crossed that its good with no yellow tint/dead pixels/etc.

What would you guys do if you were in my case?

I am a current Del XPSM1330 user.

Ther service sucks big time. Within 3 years, it has spoilt 4-5 times. Each time I had to take leave cos their technicians do not work on weekends.

The final time the motherboard died again, they replaced it. But, after the replacement, the speakers were dead. I just gave up and decided to live without sound and once it kapu this time, i will go buy another brand. My ex fujitsu lasted 6 over years and stil works. Cant imagine how Dell is providing such lousy stuff and replacements.

NEVER NEVER NEVER gg to buy form DELL ever again.

[seiko.citizen]

their computer sucks thats given; but their monitors range quite competitive. where can i buy an 24" IPS panel for under A$1,000 summore got 3 yr warranty.

[exxondus]

Cheap comes with a price then

the golden pyrimad of business

cheap good and fast can only choose 2
If you want cheap and good, don expect fast
If you want cheap and fast, don expect good
If you want fast and good, don expect cheap

[triton]

i have long ago given up on dell products.

currently, i stick with HP for PC, for monitor, i use samsung. use 5 years. no problem.

[seiko.citizen]

for the normal LCD, alot of manufacturers, but when it comes to 'high grade' lcd, the choices are limited. and even then, the price jump is huge.

[louisoh]

No exp using Dell Computers since i always DIY... But currently using the Dell 2707 monitor... still serving me fine..

[seiko.citizen]

2707 using VA panel? 0.27 pitch if i not wrong. the new u2710 quite a nice screen, but i scared not enough room to put it in my room to go along with my 27" imac

[seiko.citizen]

another update.... the new panel sucks. got slight color bias; green for some reason. also abit of backlight bleed. i think im gonna give up and just live with a semi-screwed USB. maybe wait abit... until things are better.

all bad things happen around the same time. this week my house kenna flooded .