Sent my sinn chronograph to a local shop for repair and servicing on 22th mar and was told on 6th apr that it's ready for collection. But he told me the second hand broke and got replaced by a non-original hand. Instead of apologizing, he blamed it on the model of the watch.
This person is also dishonest, the agreement was to seek my approval if the cost was above $350. When he told me the cost was $380, i told him that I do not wish to proceed and wanted to collect the watch back. He then said that the technician was halfway through the repair/service and lowered the cost to $350. I lan lan had to proceed.
Went to the shop on 7th apr hoping to resolve the situation, shop owner did not allow me to bring the watch to THG for repair, he kept claiming his profit margin is very little for such repair/service. (How is that any of my problem, your so called 'Ex Tutima technician' damaged my watch.) He also claimed that anyone who tried to remove the second hand will break it, due to the make of it.
Watch also wasn't serviced properly, various crown position can't be engaged properly when pushing it back. Caseback was also badly scratched when using the caseback opener. He also claimed its unavoidable.
To end this, he said he will get the technician to rectify the problem and source for an original hand to replace.
This person is also dishonest, the agreement was to seek my approval if the cost was above $350. When he told me the cost was $380, i told him that I do not wish to proceed and wanted to collect the watch back. He then said that the technician was halfway through the repair/service and lowered the cost to $350. I lan lan had to proceed.
Went to the shop on 7th apr hoping to resolve the situation, shop owner did not allow me to bring the watch to THG for repair, he kept claiming his profit margin is very little for such repair/service. (How is that any of my problem, your so called 'Ex Tutima technician' damaged my watch.) He also claimed that anyone who tried to remove the second hand will break it, due to the make of it.
Watch also wasn't serviced properly, various crown position can't be engaged properly when pushing it back. Caseback was also badly scratched when using the caseback opener. He also claimed its unavoidable.
To end this, he said he will get the technician to rectify the problem and source for an original hand to replace.
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