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Ok, I thought of sharing this with you guys.
I'd some time to kill yesterday before hitting the car showroom there so I went up to Richemont Service Centre to seek assistance for my YG Lange. It's "tarnished" from YG to dark YG (more like PG with uneven dark/light shades everywhere). I wasn't sure if they could polish it or reinstate its glory (brought it to the boutique before and was told they couldn't do anything to it - asked me to refer to service centre). I was expecting them to ask me to send my watch for servicing (own it over 3 years). After waiting 10 mins for the technician to assess the watch, a nice lady who was attending to me gave me 2 options:
1. polish it and they'll send it to Germany
2. overhaul it at HKG
After having spent over $2k each on overhaul for my PP and AP last year, I expected the cost to be about the same(obviously, I was thinking to myself that it's $ that I've to spend as part of the hobby - another hole in the pocket! Plus I need to wait for a few months before I see this baby again)...was about to agree to option 2 but the sweet customer service lady asked me to give them 30 mins and the technician would like to see what he could do.
Waited for 30 mins - my watch came out good as new!! no more different shades. I was impressed and yet curious what did the technician do. If there's some kind of solution or cloth that could prevent the tarnishing, I would be most willing to buy it (just like the silver solution used to clean T&Co silver accessories). The nice lady told me that they used a silver cloth (and obviously hard manual work to clean it). I'm not a chemistry guy so I didn't know a silver cloth is all I need. Something new that I learnt - for the benefit of those members who own YG watches and if some of your babies have shown signs of "tarnishing".
Best of all, they didn't even charge me any $ (I didn't bring my warranty card and even if I did the warranty had expired) and I made it in time for my appointment! Very good experience overall.
I'm still thankful to the technician and the sweet customer service lady who attended to me. Kudos!
Cheers
James
I'd some time to kill yesterday before hitting the car showroom there so I went up to Richemont Service Centre to seek assistance for my YG Lange. It's "tarnished" from YG to dark YG (more like PG with uneven dark/light shades everywhere). I wasn't sure if they could polish it or reinstate its glory (brought it to the boutique before and was told they couldn't do anything to it - asked me to refer to service centre). I was expecting them to ask me to send my watch for servicing (own it over 3 years). After waiting 10 mins for the technician to assess the watch, a nice lady who was attending to me gave me 2 options:
1. polish it and they'll send it to Germany
2. overhaul it at HKG
After having spent over $2k each on overhaul for my PP and AP last year, I expected the cost to be about the same(obviously, I was thinking to myself that it's $ that I've to spend as part of the hobby - another hole in the pocket! Plus I need to wait for a few months before I see this baby again)...was about to agree to option 2 but the sweet customer service lady asked me to give them 30 mins and the technician would like to see what he could do.
Waited for 30 mins - my watch came out good as new!! no more different shades. I was impressed and yet curious what did the technician do. If there's some kind of solution or cloth that could prevent the tarnishing, I would be most willing to buy it (just like the silver solution used to clean T&Co silver accessories). The nice lady told me that they used a silver cloth (and obviously hard manual work to clean it). I'm not a chemistry guy so I didn't know a silver cloth is all I need. Something new that I learnt - for the benefit of those members who own YG watches and if some of your babies have shown signs of "tarnishing".
Best of all, they didn't even charge me any $ (I didn't bring my warranty card and even if I did the warranty had expired) and I made it in time for my appointment! Very good experience overall.
I'm still thankful to the technician and the sweet customer service lady who attended to me. Kudos!
Cheers
James
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